ASHISH KUMAR TRIPATHI
Bengaluru
Summary
Results-oriented Business Analytics and Engineering professional searching opportunities to leverage expertise in data-driven insights, team leadership, and cross-functional collaboration to drive business growth and optimize operational performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Manager - Data and Engineering
ACT Fibernet
06.2022 - Current
- Spearheaded data-driven initiatives that significantly enhanced customer acquisition, retention, and satisfaction, resulting in a measurable increase in overall business growth.
- Led data optimization projects that improved query performance by 5% and reduced data processing times, contributing to enhanced operational efficiency and effectiveness.
- Managed a high-performing team of 13 professionals in the end-to-end management of ETL processes and data pipelines, ensuring timely and accurate reporting to drive business strategies.
- Developed and implemented key performance metrics and interactive dashboards, providing leadership with real-time insights into sales performance for informed decision-making.
- Developed and executed a proactive ticket generation strategy following churn events for first port customers, leading to a 5% reduction in future churn rates and an enhancement in overall customer experience through timely interventions.
- Collaborating cross-functionally with marketing, operations, and product teams to ensure alignment on sales goals and strategies, optimizing customer journeys and improving sales outcomes.
- Oversaw the operational management of a critical application used by 5,000 field engineers, enhancing sales and deployment operations through data-driven insights.
- Designed and developed a dynamic lead assignment system that automatically allocates leads to Sales Engineers based on availability, improving response times and sales conversion rates.
- Successfully launched ACT's Selfcare website, utilized by over 2 million customers, overseeing its development and seamless integration with existing ACT systems to enhance customer experience.
Management Trainee - Information Technology
ACT Fibernet
06.2021 - 06.2022
- Established a portal for internal users to fetch customer tickets data, increasing CRM system efficiency by20%
- Proposed and executed the concept of utilizing QR codes for payment collection from vendors, eliminating manual intervention and achieving100% UPI payments
Trainee Software Developer
Hono.ai
07.2020 - 12.2020
- Worked on the Analytical Dashboard & Pulse app, core product for managing employee data of around100+ clients
- Worked on the Analytical Dashboard & Pulse app, core product for managing employee data of around 100+ clientsme by 80%.
- Optimized legacy APIs and executed new APIs using Node JS for MongoDB database, Optimization assisted in reducing the API response time by 20%.
Education
M.Sc. (Hons) Biological Science and B.E. (Hons.) - Chemical
BITS Pilani
Pilani, Rajasthan07.2021
Senior Secondary Certificate Examination (CBSE) - undefined
Maharshi Patanjali Vidya Mandir
Prayagraj, Uttar Pradesh04.2015
Skills
- SQL
- Python
- Hive
- ETL Processes
- Power BI
- Excel
- Java
- Spring Boot
- JPA
- Hibernate
- C
LINKED IN
https://www.linkedin.com/in/ashish-tripathi-75315024a
Certification
- Complete SQL Training & Certification
- Power BI - Business Intelligence for Beginners to Advance
- Java Spring Framework 6 with Spring Boot 3
Timeline
IT Manager - Data and Engineering
ACT Fibernet
06.2022 - Current
Management Trainee - Information Technology
ACT Fibernet
06.2021 - 06.2022
Trainee Software Developer
Hono.ai
07.2020 - 12.2020
Senior Secondary Certificate Examination (CBSE) - undefined
Maharshi Patanjali Vidya Mandir
- Complete SQL Training & Certification
- Power BI - Business Intelligence for Beginners to Advance
- Java Spring Framework 6 with Spring Boot 3
M.Sc. (Hons) Biological Science and B.E. (Hons.) - Chemical
BITS Pilani
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