Anjali Bisht
Lead Business Analyst
Summary
Senior Business Analyst with 7+ years of experience in FinTech, ICT, and Web/App Development, including 4+ years at Gemini Solutions. Proven expertise in business analysis, ITSM (incident, problem, change, release), project management, and data analytics , delivering 15+ enterprise projects for global clients such as Porsche, Tesla, and Mercedes, Pimco etc. Skilled in requirements gathering, UAT, process optimization, and dashboard/report development , with a record of reducing incident resolution time by 30%, saving 300+ man-hours annually through automation, and consistently achieving 95%+ stakeholder satisfaction. Adept at Agile delivery, cross-functional collaboration, and client engagement , data analysis.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Lead Business Analyst
Gemini Solutions
05.2021 - Current
- Technology Upgrades & Release Coordination: Managed end-to-end client domain upgrades including MongoDB, PostgreSQL, Python, and Ubuntu platforms. Proactively tracked and managed issues arising during and after upgrades , engaging cross-functional teams for resolution within SLA.
- Consolidated and documented post-upgrade issues, RCAs, and lessons learned , creating knowledge repositories and SOPs that reduced repeat incidents by 25% and ensured teams were better prepared for future upgrades.
- Led and created a dedicated Change Management team to oversee weekend production changes across client domains, ensuring compliance with ITIL practices and minimizing risk during deployments.
- Established a Global Release Upgrades team to resolve broken coordination between regional teams, introducing structured release planning via Gantt charts, dependency mapping, and risk assessments .
- Planned and delivered Data Center (DC) compliance reports for all client domains, strengthening governance and ensuring adherence to audit and regulatory requirements.
- Client-Facing Governance: Led bi-weekly, monthly, and annual governance calls with client stakeholders, addressing concerns, sharing progress updates, and presenting formalized decks with performance metrics, outage statistics, and project status reports.
- KPI & SLA Tracking: Ensured tickets across Jira/ServiceNow were updated and in compliance with agreed SLAs and KPIs by implementing structured workflows , JIRA automations, daily standup , and proactive stakeholder communication.
- Dashboarding & Automation: Developed automated dashboards and reports (ServiceNow, Jira, Excel, Power BI) to track ticket volumes, SLA breaches, and change success rates. Reduced manual reporting time by 40% and improved transparency for senior leadership.
- Cross-Functional Collaboration: Partnered with development, DevOps, and support teams to resolve production issues and align on RCA action items. Used Agile ceremonies (standup, retrospectives, sprint planning) to ensure timely delivery and enhanced resource utilization.
- Continuous Improvement: Standardized release and incident review processes, ensuring faster RCA closure (20% improvement) and smoother production deployments.
- Client Relationship Management: Acted as the primary point of contact for escalation management, consistently maintaining 95%+ client satisfaction scores by providing timely updates, risk assessments, and resolution plans.
Business Operations Analyst
Oceaneering International
05.2019 - 04.2021
- Client-Facing Agile Delivery: Actively collaborated with international clients including Porsche, Tesla, and Mercedes , gathering requirements, providing technical solutions, and delivering projects using Agile methodologies .
- Process Design & Optimization: Designed and documented 10+ inter/intra-departmental business processes using Microsoft Visio and Google Drawings , enabling clarity, standardization, and smoother handovers across teams.
- Operational Efficiency Gains: Spearheaded process optimization and automation initiatives that led to the overhaul of core business processes , saving 300+ man-hours annually .
- Software Enhancements & UAT: Boosted efficiency of ticketing and logging systems (MESD, SmartSolve) by 15–20% through UI enhancements, conditional formatting, and process improvements. Conducted User Acceptance Testing (UAT) for all software upgrades to ensure quality and business alignment.
- Operational Excellence Leadership: Played a key role in the Operational Excellence team , leading the redesign of major departmental processes to drive scalability and continuous improvement.
- Data-Driven Decision Support: Created KPI dashboards and technical reports for operational tracking, commercial bidding, and executive management, improving transparency and accelerating decision-making.
Associate Business Analyst
SoftProdigy System Solutions
07.2018 - 04.2019
- Business Development & Client Engagement: Generated 15+ client leads with a 10% conversion rate into projects , and recommended tailored business solutions to 10 clients , assisting with successful implementations.
- Requirements Gathering & Documentation: Created, analyzed, and validated BRDs, FRDs, and SRDs for 10+ technical solution projects , ensuring clarity, stakeholder alignment, and delivery accuracy.
- UI/UX Wireframing: Designed 20+ website and mobile application wireframes , reducing dependency on outsourcing and saving significant project costs.
- Project Leadership: Successfully led 3 projects with cross-functional teams of 6–12 members , consistently achieving high client satisfaction scores .
- Testing & Quality Assurance: Supported the UAT phase by assisting client-side teams of 10+ testers , interpreting test scripts across 30+ test scenarios and cases , ensuring product stability before deployment.
- Knowledge Assets & Documentation: Improved organizational knowledge base by updating 40+ portfolios, case studies, whitepapers, and executive presentations , enhancing pre-sales and delivery documentation quality.
- Actively contributed to the ongoing success of team members by sharing knowledge, insights, and best practices during regular meetings and collaborative working sessions.
Education
Bachelor of Engineering - Electronics And Communications
04.2001 -
Skills
Project & ITSM Tools: Jira, Confluence, ServiceNow, O365 Suite (Excel, PowerPoint, Word, Outlook), MS Visio, Google Drawings, SmartSolve, MESD, Stakeholder management, Product management, Software development life cycle
Data & Analytics: SQL, Power BI, Excel (Pivot Tables, Dashboards, Conditional Formatting), Data Governance Frameworks, Python
Monitoring & Logging Tools: Datadog, Splunk, PagerDuty, SolarWinds
Software Development Lifecycle (SDLC): Agile (Scrum, Kanban), Waterfall, UAT, BRD/FRD/SRD preparation, Wireframing (UI/UX)
Process & Documentation: Business Process Modeling, RCA (Root Cause Analysis), PIR (Post-Implementation Review), SOP Development, Gantt Charts (Project Planning), Portfolio & Case Study Creation
Domains: FinTech, Robotics, Web & App Development, Incident/Problem/Change/Release Management
Accomplishments
- Recognized with multiple awards including Employee of the Month, On-the-Spot, and Rising Star for outstanding performance and contributions.
- Promoted to Senior Business Analyst within 7 months at Gemini Solutions in recognition of exceptional delivery and client impact.
- Selected for onsite assignments in Norway and Kakinada based on consistent performance and stakeholder trust.
- Awarded a Project Management (PM) Scholarship (2014–2018) for academic and professional excellence.
- Earned Employee of the Quarter (EOQ) and achieved a promotion within the first year in the most recent role, reflecting strong leadership and results-driven performance.
Certification
ITIL Foundation Certificate in ITSM
Timeline
ITIL Foundation Certificate in ITSM
12-2024
Professional Scrum Product Owner I
04-2024
Lead Business Analyst - Gemini Solutions
05.2021 - Current
Business Operations Analyst - Oceaneering International
05.2019 - 04.2021
Associate Business Analyst - SoftProdigy System Solutions
07.2018 - 04.2019
University Institute of Engineering And Technology - Bachelor of Engineering, Electronics And Communications
04.2001 -