VIKALPRAJ PRASAD

Officer Team Member

Bank of America

Gandhinagar

07.2022 - Current

Fraud detection, respond to inquiries from internal and external clients regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status and data input.
Acts as the primary Chargeback contact and provides support to client's card portfolio chargeback programs.
Determine fraud trends by analyzing MIS, accounts and traditional patterns.
Monitor real time queues and identify high risk transaction within the business portfolio to taking quick and punitive action.
To follow and process the transaction cycle from issuer bank till it reaches the acquirer bank, type of transactions, POS terminals, fraud types, chargeback codes.
As a debit fraud analyst working into operations of issuing total Security Protection to customer after researching from repository of transactions, fraud reporting to association networks, reviewing merchant credit's, processing chargeback.
Proficient in using chargeback management systems and platforms (Visa Resolve Online MasterCard Chargeback Management and Pulse.
Managed team of junior officers, providing leadership and guidance for operational efficiency.
Responded to emergency calls for service, providing timely assistance and support to individuals in distress.
Monitored compliance with health and safety regulations, reducing workplace accidents and promoting a safe environment.
Investigated complaints and took corrective actions, improving service quality and customer satisfaction.
Regularly communicated with members to provide information of organisation activities and increase engagement in advocacy efforts.
Collaborated with local agencies and organisations to address community safety concerns and implement preventative measures.

Overview

Work History

Officer Team Member

Timeline

Officer Team Member

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