Content creation
Swati Tyagi
Subject Matter Expert
Meerut
Summary
Dynamic professional with a proven track record of delivering expert guidance and innovative solutions. Recognized for reliability and adaptability in fast-paced environments, consistently fostering teamwork to achieve outstanding results. Committed to leveraging proactive, goal-oriented qualities to enhance team success and contribute significantly to organizational growth. Passionate about continuous learning and elevate overall performance.
Overview
8
8
years of professional experience
Work History
Subject Matter Expert
Aptia
10.2024 - 06.2025
- Conducted data analysis by performing verification on documentation.
- Generated reports detailing findings and recommendations.
- Handled employees' email inquiries directed by internal teams.
- Trained and mentored team members.
- Daily monitoring and tracking of inventory and assignment of work tasks, adjusting assignments based on priorities.
- Cross-trained to work with different teams, whenever required.
- Followed all company policies and procedures to deliver quality work.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Managed client files for organizations that have signed the SOW, ensuring their portals are prepared for a smooth transition.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Boosted team morale and productivity through effective leadership and clear communication.
- Led cross-functional teams to deliver projects within tight deadlines, maintaining keen focus on quality.
- Optimized resource allocation, ensuring projects were completed within budget and scope.
- Proved successful working within tight deadlines and a fast-paced environment.
Specialist
Aptia
03.2024 - 09.2024
- Conducted data analysis by performing verification on documentation.
- Generated reports detailing findings and recommendations.
- Handled employees' email inquiries directed by internal teams.
- Trained and mentored team members.
- Daily monitoring and tracking of inventory and assignment of work tasks, adjusting assignments based on priorities.
- Cross-trained to work with different teams, whenever required.
- Followed all company policies and procedures to deliver quality work.
- Led quality assurance efforts, maintaining high standards for all products and services.
Specialist
Mercer
06.2021 - 02.2024
- Conducted data analysis by performing verification on documentation.
- Improved team collaboration by initiating regular strategy meetings.
- Handled employees' email inquiries directed by internal teams.
- Trained and mentored team members.
- Created internal and external reports to track data.
- Daily monitoring and tracking of inventory and assignment of work tasks, adjusting assignments based on priorities.
- Cross-trained to work with different teams, whenever required.
- Followed all company policies and procedures to deliver quality work.
- Led quality assurance efforts, maintaining high standards for all products and services.
Senior Analyst
Mercer
03.2019 - 05.2021
- Conducted data analysis by performing verification on documentation.
- Created internal/ external reports to track data.
- Cross trained to work with different teams, whenever required.
Customer Support Representative - UK Amazon
Concentrix
08.2017 - 02.2019
- Aided customers by paying attention to details & specific requirements of customer via email.
- Managed orders & shipments details for customers.
- Utilise internal implements to solve each customer’s issue in a timely manner.
- Worked in cross LOBs.
Education
Bachelor of Commerce - First Division
CCS University
Meerut06.2016
Skills
Experienced with MS Excel functions
Efficient knowledge retention
Coaching and guidance
Problem-solving abilities
Effective communication
Task prioritization
Adaptability and flexibility
Team collaboration
Process improvement
Attention to detail
Audit reporting
Interests
Graphic design
Gym workouts
Timeline
Subject Matter Expert
Aptia
10.2024 - 06.2025
Specialist
Aptia
03.2024 - 09.2024
Specialist
Mercer
06.2021 - 02.2024
Senior Analyst
Mercer
03.2019 - 05.2021
Customer Support Representative - UK Amazon
Concentrix
08.2017 - 02.2019
Bachelor of Commerce - First Division
CCS University