Kuwar Goswami
IT Analyst-Tech lead in Japan Operations
Agra
Summary
Enthusiastic IT Analyst-Tech lead polished in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions.
Overview
15
15
Certifications
3
3
Languages
Work History
IT Analyst - Japan Project Technical Lead
Tata Consultancy Services
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Collaborated with cross-functional teams to ensure timely project delivery and client satisfaction.
- Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
Education
Bachelor of Technology - Computer Science and Technology
SRM Institute of Science and Technology (SRMIST)
07.2016 - 8 2020
Skills
Time Management
Ability to Work in a Team
Communication
Customer Service
Microsoft Office
C
Team Leadership
Project Management
SQL
Java
Linux
Agile Methodologies
Leadership
Business Planning
Risk Management
Access Governance
Business Continuity Planning
ITSM
ITIL
AI introduction
IT Troubleshooting
ITIL Knowledge
Performance Optimization
Risk Assessment
Certification
ITIL Certification
Accomplishments
- Star of the Month
- Two time On the Spot Award
- Service Commitment Award
- Contextual Master Award
- Xccelerate Warrior Award
Personal Information
Date of Birth: 04/25/98
Certificates
- ABIM Tower Certification- Intermediate
- AI Tower Certification _Intermediate
- Artificial Intelligence-Intermediate Assurance-Test
- Automation:ASU Intermediate BigData and Hadoop Ecosystems_Foundation
- Business Communication Foundation Business Skills
- Cloud Computing
- Cross Culture Skills: Japan
- Data Center Virtualization_VMWare-ITIS :Advance Drivers License
- Foundation: Java Script Intermediate Foundation: Struts Intermediate Fundamentals of
- AI-Foundation
- ITIL Certification
- ITSM
- Japan Delivery Center Module
- Java Certification
- Java Webservices_Foundation
- Leadership Essentials
- Leadership Essentials-Managing Secure Delivery and Operations MFDM AI_Begineer
- Foundation_Curriculum MongoDB_Intermediate
- Software Security Assurance- HiTech
- SQL Server 2012 Integration Services (SSIS) _Foundation
Timeline
Bachelor of Technology - Computer Science and Technology
SRM Institute of Science and Technology (SRMIST)
07.2016 - 8 2020
IT Analyst - Japan Project Technical Lead
Tata Consultancy Services