SAP
Aakansha Dutta
Project Coordinator
New Delhi,DL
Summary
Versatile Project Coordinator with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work History
Project Coordinator
Nav Srishti-Plan India Project
New Delhi, Delhi
10.2021 - Current
- Gathered requirements for ongoing projects and organized details for management use.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed executive presentations and reports to facilitate project evaluation and process improvement.
- Built strong relationships with internal and external stakeholders and devised strategies, initiatives and events promoting products and services.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Planned recruitment events for prospective students and increased admission by atleast 70%.
- Encouraged students to explore age-appropriate and career-related opportunities.
- Taught lessons to students and faculty regarding issues such as bullying and drug abuse.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Headed strategy meetings to gather student information by coordinating with faculty members.
Master Trainer
Plan India
New Delhi, Delhi
10.2020 - 09.2021
- Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
- Increased graduation rate by 85% through working closely with instructors.
- Evaluated training needs to improve training quality.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Oversaw day-to-day functions of training department.
- Proctored and evaluated 5000+ tests and sent results to headquarters.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Oversaw daily operations to ensure high levels of productivity.
- Managed training center and developed curriculum for Retail,Soft Skills training.
- Provided virtual training and online presentations.
- Acted as a placement liaison between the corporate and enrolled youth.
- Maintenance of weekly, monthly, half yearly and annual reports for the client.
- Maintenance of MIS on regular basis.
- Provided training sessions to trainers on Gender Mainstreaming, Business Development Planning, SHG, etc..
Centre Manager Cum Trainer
Casp Plan- Plan India's Project
New Delhi, Delhi
04.2018 - 09.2020
- Eliminated downtime and maximized revenue by providing top project quality control.
- Handling responsibilities of NGO’s project management.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Carried out day-day-day duties accurately and efficiently.
- Developed and maintained courteous and effective working relationships.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Monitored participant workflow and behaviors throughout training process.
- Assessed student needs to develop effective training plans.
- Tracked attendance and progress against goals for each participant.
- Gathered and organized supplementary material to support structured lessons.
- Received Appreciation and Star of the Year from CASP PLAN - Delhi.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Operated and maintained applicant tracking and candidate management systems.
- Facilitated new employee orientations to foster positive team attitude.
- Maintained filing system of current, prospective and future positions.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
- Worked alongside global business leader to deploy new training strategies.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Retail Trainer
Skills Academy
Gurgaon, Haryana
11.2017 - 03.2018
- Planned and executed engaging retail training sessions and other store-based educational events.
- Educated multi-level retail associates about product attributes and benefits.
- Displayed extensive Learning Management Systems knowledge and applications techniques.
- Conducted interactive customer service training programs to improve customer shopping experiences.
- Developed cost-effective methods of training program coordination in diverse geographic locations.
- Exhibited high-level proficiency with Microsoft Office software and related applications.
- Identified retail teams' specific training requirements and delivered tailored training programs to meet needs.
- Managed project performance to achieve goals while adhering to timelines and budgets.
- Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
- Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
- Created curricula, instructions, documents and written tests for various types of training courses.
- Decreased training time by designing effective new training programs.
Retail Trainer
ICA Edu Skills-NSDC project
New Delhi, Delhi
03.2016 - 11.2017
- Planned and executed engaging retail training sessions and other store-based educational events.
- Displayed extensive Learning Management Systems knowledge and applications techniques.
- Meet with parents to discuss progress and address behavior or mastery issues.
- Develop discipline plans and work closely with at-risk students.
- Developed cost-effective methods of training program coordination in diverse geographic locations.
- Exhibited high-level proficiency with Microsoft Office software and related applications.
- Providing Training to the Vocational Teachers under Financial Market Management and Retail.
- Identify and organize field trips to enhance curriculum.
- Attended seminars and trainings on Retail and deliver many speeches as guest faculty on the same subject.
- Successfully organized workshop for 500 students in G.S.K.V,A-block,Janakpuri.
- Received Appreciation Letter from CENTRAL SQUARE FOUNDATION partner with NSDC.
Fraud Analyst
Quatrro Processing Services
Gurgaon, Haryana
08.2015 - 03.2016
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Investigated cases of insurance and credit card fraud.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Testified in court for both civil and criminal cases, answering questions honestly and respectfully.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Provided exemplary level of customer service to clients and company personnel.
- Used Microsoft Word and other software tools to create documents and other communications.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Conducted research, gathered information from multiple sources and presented results.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Education
MBA - Marketing And Finance With 75.6%
M.E.R.I- G.G.S.I.P.U
Janakpuri 07.2013 - 07.2015
BBA - General Studies With 75.1%
Trinity Institute of Professional Studies
Dwarka 07.2009 - 07.2012
B.COM - General Studies With 52%
Delhi University
Motibagh 07.2009 - 07.2012
Sr. Secondary Education - Commerce With 65.6%
St. Mary's School
Dwarka 05.2008 - 06.2009
Secondary Education - 60.1%
St. Mary's School
Dwarka 07.2006 - 05.2007
Skills
Leadership
Training and Development
Data Management
Interpersonal Communication
Analytical and Critical Thinking
Flexible and Adaptable
Problem-Solving
Excellent Communication
Active Listening
Software
Timeline
Project Coordinator
Nav Srishti-Plan India Project
10.2021 - Current
Master Trainer
Plan India
10.2020 - 09.2021
Centre Manager Cum Trainer
Casp Plan- Plan India's Project
04.2018 - 09.2020
Retail Trainer
Skills Academy
11.2017 - 03.2018
Retail Trainer
ICA Edu Skills-NSDC project
03.2016 - 11.2017
Fraud Analyst
Quatrro Processing Services
08.2015 - 03.2016
MBA - Marketing And Finance With 75.6%
M.E.R.I- G.G.S.I.P.U
07.2013 - 07.2015
BBA - General Studies With 75.1%
Trinity Institute of Professional Studies
07.2009 - 07.2012
B.COM - General Studies With 52%
Delhi University
07.2009 - 07.2012
Sr. Secondary Education - Commerce With 65.6%
St. Mary's School
05.2008 - 06.2009
Secondary Education - 60.1%
St. Mary's School
07.2006 - 05.2007