Priyanka Yesireddy

• Collaborate across global teams and Operations organization to enable investigators in taking appropriate actions for customers and driving business metrics
• Resolve complex internal stakeholder escalations, manage Vendor Enforcement, Notice of Infringement & Seller mitigation at both listing and account levels
• Develop and implement strategic plans in partnership with Ops leaders to pilot, test, and roll out new solutions across country, cross-country, and regional levels
• Analyze trends and patterns to provide actionable feedback to operations teams, continuously evolving the advisor role
• Lead initiatives such as DQ Audit POC, Yoda Content Creation, and Exclusive Distribution Evaluation Repository
• Serve as GAP Coordinator & Moderator for Content Hub, identifying top questions and creating relevant support guides
• Spearhead the RA GAP - Process Improvement initiative, establishing a standard mechanism for intake, approval, and implementation of ideas shared by RA Advisors

• Conducted in-depth research and evaluation of seller transactions, ensuring compliance with Standard Operating Procedures (SOPs)
• Performed quality audits and maintained high standards of documentation
• Consistently met and exceeded predetermined productivity targets
• Managed communication with internal and external stakeholders during and after investigations
• Systematically escalated issues to relevant teams according to established processes
• Tracked team capacity vs. resolves, providing daily reports to management

• Reviewing the offers containing Ads as per client's policies
• Reviewing the Adtext and the landing page
• Taking decisions as per the Adtext
• Client: Google

Backend support for Service requests and customer queries