MCA - CS & IT
Jain University
Bangalore 02.2025 - Current
Sure Divya Sree
Senior Technician
Bengaluru,KA
Summary
I'm a technically skilled professional with experience in both data engineering and technical support. In early 2024, I completed a 5-month internship as a Data Engineering Intern at EvaluAItor (Dec 2023 – Apr 2024), where I contributed to improving data quality, building dashboards, and leveraging AI tools to support data accessibility for career-focused platforms.
Currently, I work at Dell Technologies (since July 2024) as part of the commercial product support team. My responsibilities include resolving technical issues for enterprise clients, managing partner escalations, and ensuring smooth coordination across internal teams.
With a strong foundation in troubleshooting, data handling, and customer service, I’m looking to grow in a role that allows me to blend technical depth with a people-first approach
Education
Bachelor of Science - Mathematic, Statistics And Computer Science
REVA University
Bangalore 10.2021 - 06.2024
Overview
3
3
years of post-secondary education
2
2
years of professional experience
Work History
Senior Technician
Dell Technologies
Bangalore, karnataka
07.2024 - Current
- Initially supported Dell’s consumer products as part of the retail support team, providing technical assistance to distributors and resellers.
- Handled partner queries, resolved operational issues, and ensured efficient coordination between internal teams to streamline business operations.
- Later transitioned within the same role to support commercial products, focusing on enterprise client needs and complex technical issue resolution.
- Maintained consistent service quality while adapting to different product lines and customer segments.
Data Engineer Intern
EvaluAItor (AI.VONE Technologies)
Hyderabad, Telengana
12.2023 - 04.2024
- Led a small team focused on enhancing data quality and accessibility using AI-powered tools.
- Performed data cleaning, transformation, and visualization to support a career-assistance platform aimed at fresh graduates.
- Ensured data accuracy and integrity across multiple pipelines, improving the platform’s recommendation accuracy and usability.
- Collaborated with stakeholders to translate business needs into data-driven insights.
Skills
Troubleshooting and resolution
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