Varun Jayaraman

• Managing and leading the customer-facing release team of 8-10 members, including assigning tasks, providing guidance, and conducting performance evaluations.

• Responsible for leading all the resources assigned to the project, setting the clear objectives and managing their performance based on the commitment they showcase.

• Also provide the feedback on performance and bring in the improvement if needed accordingly.

• Create overarching strategy defining the communications plan, frequency, build & test approach, code management, rollback strategy, acceptance gates, RACI, documentation, etc

• Configure JIRA workflows, Roles and permissions for effective sprint planning, defect management and reporting

• Developed and maintain a customer-centric release schedule, considering dependencies, resource availability, and business priorities.

• Co-ordinate with all the stake holders to discuss and manage the scope of the project

• Coordinated release activities, including planning, preparation, and execution of software deployments, while maintaining a strong focus on customer satisfaction.

• Collaborated closely with cross-furretional teams, including development, testing, and customer support, to ensure smooth and timely releases that meet customer requirements.

• Implemented and improve customer-focused release management processes and procedures to enhance efficiency and minimize risks.

• Monitored and track release progress, identifying and resolving issues and roadblocks to ensure minimal disruption to customers.

• Managed communication and provide regular updates to stakeholders and customers regarding release status, changes, and risks.

• Experience in the creation, deployment and management of Change and Release processes.

• Oversee the implementation of hotfixes and urgent patches across multiple environments, with a keen eye on minimizing customer impact.

• Conducted post-release reviews and gather customer feedback to continuously improve release processes and customer satisfaction.

PSD2- Open Banking is a regulatory program delivering the Open (API) standard that enables customer consent to allowing 3rd parties secure access to their current accounts; or initiate payments on the customer’s behalf

• Lead planning, execution and the overall governance of releases in all ‘Route to Live’ environments of the regulatory program delivered via Agile Release Trains(ART) on a fortnightly cadence

• Own the Release strategy aligning with program’s vision and the requirements from value stream product owners

• Create and maintain policy, practices and documentation to promote effective release and configuration management.

• Manage E2E activities ranging from Release scoping, Environment readiness, Status updates, Quality gates, Emergency changes, Production cut-over walkthrough and follow-up PIRs

• Integral member of ceremonies such as PI planning, SoS, Demo and retrospectives representing the program ART.

• Proactively manage Risks, Cross-lab Dependencies, Change Requests and Roadblocks. Provide regular status updates to wider stakeholder through various stages of the release cycle.

• Lead troubleshooting and decision-making for implementation issues requiring potential fix forward or rollback actions.

• Validate ‘Go-live’ readiness including SOE, signoffs, rollback approach, compatibility, resilience and Prod confidence testing in collaboration with Dev, Build, QA, Security, Prod support and Operations teams.

• Manage the release calendar with forward schedule, Program milestones and infrastructure/maintenance upgrades. Clash manage and resolve conflicts as needed

• Maintain release KPI confluence dashboard to constantly measure status quo and drive continuous improvements

•Campaign improvements to Devops CI/CD pipeline to deliver automated, secure and immutable builds

• Coordinated consolidated release calendars and organized project scope meetings.

• Collaborated with various test teams to ensure thorough testing of release packages.

• Orchestrated production deployments and conducted implementation walkthroughs.

• Led release retrospection meetings to improve future release processes.

• Contributed to Group transformation initiatives for improved release frequencies.

• Facilitated automated test data provisioning across environments for Resilience program.

• Led the rebuild of mainframe APIs into microservices and infrastructure setup.

• Produced guiding principles for new Digital Application lifecycle and build/test strategy.

• Managed Build plan for new test environments and provided consultancy for projects.

• Ensured timely release delivery and coordinated with infrastructure teams.

• Perl application and UNIX scripting developer in order to fix the issue reported by the support engineer and to enhance the user experience.
• Constructed a Bootstrap UI for the Host, which interacts with the Host database and self-serviced by the customer in order to know their Host status and other information.
• 24/7 Priority support engineer in order to provide immediate solution and maintain thapplication availability.
• YUM admin in order to maintain the state of the repository and building the application RPM’s. Promoting/testing and deploying the RPM’s from dev to Stage and to production during the migration of server from RHEL5 to RHEL6.
• Documentation on complete task performed and maintaining complete record of the environment.
• Worked on Host Monitor, which presents a real-time view of the availability of thousands of monitored Hosts, as well as of ICMP (ping) availability, and SNMP V2 and V3 of hosts managed by CISCO and external organization.
• Worked on Realtime monitor for monitoring and thresh holding SNMP variables (such as file system capacity, memory utilization, etc.) of network devices in real-time.
• Worked on Alert Service, a tool which allows a user to set up an alert group in order to be notified of various events that occur within Enterprise Monitor and Realtime Monitor.
• Complete Track of report on issues and resolution to avoid reoccurrence of issues.
• Coordination with the service manager and participated in agile process in order to makesure timely deliverables of development works.