Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ARPITA BHANJA

Bangalore

Summary

I am an assistant consultant currently working on ServiceNow CMDB & Discovery module. I have 3+ years of experience in ServiceNow CMDB and 6+ years of experience working on the ITSM module on the CA Service Desk Manager, developed catalogs using CA Service Catalog and created workflows using CA IT Process Automation.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Consultant

TCS
Bangalore
10.2021 - Current
  • Designed, implemented, and maintained the ServiceNow CMDB processes.
  • Improved CMDB data accuracy through automation and governance.
  • Conducted CMDB audits using the Data Certification module. Worked with the CI owners to correct invalid CI information.
  • Worked with the stakeholders to understand their requirements, and configured custom fields for CMDB tables as per business requirements.
  • Created business rules to automatically update the form fields based on the business logic.
  • Created site code automation to update the computers with the actual location, managed by group, support group, region, BU, primary contact, and secondary contact based on the site.
  • Perform a bulk upload of data, such as updating CI relationships for business applications and hardware model data, using import sets and transform maps.
  • Move changes from sub-prod to prod instances using update sets.
  • Configured the CMDB Health Dashboard by configuring the inclusion rules and health jobs. Ensured that all the relevant classes are selected only. Created scripts to clean and normalize CMDB data.
  • Integrated ServiceNow Discovery and third-party tools (like Marimba, Armis) to automate asset discovery and population.
  • Streamlined the asset discovery process. Created discovery schedules and updated their corresponding IP subnets, customizing them to run daily outside of the business hours.
  • Collaborated with various infrastructure teams to ensure that the credentials were configured, and ports were opened, ensuring that the number of discovery errors was minimized.
  • Troubleshoot the discovery and MID Server-related issues.
  • Performed CMDB unit tests after instance cloning to ensure that the configured functionalities were preserved.
  • Created SOP documents for CMDB and Discovery tasks.
  • Proficient in writing SQL queries to extract data.
  • Provided end-user training and knowledge transfer on CMDB functionalities and reporting tools.

Technology Analyst

Infosys
Bangalore
04.2013 - 09.2021
  • Worked on the CA Service Management suite (CA Service Desk Manager, CA Service Catalog), and CA IT Process Automation tool.
  • Creation, modification, and retirement of business data, such as location, categories, and service types, based on the department's requirements.
  • Created automation processes using the CA IT Process Automation tool, using JavaScript and SQL.
  • Create forms and design workflows for various service offerings in the service catalog using JavaScript, HTML, and CSS.
  • Performed backend uploads using pdm_extract and pdm_load.
  • Building real-time dashboards using Xtraction for analysis and identifying the problem areas.
  • Installation and configuration of CA Service Desk Manager and SQL Server database.
  • Collaborate with the stakeholders on a regular basis to understand the requirements for new automation process development.
  • Monitor the PAM processes, and fix the failed processes.

Education

Bachelor of Science - Information Science And Telecommunication

Ravenshaw University
Cuttack, India
05-2012

Skills

  • CMDB
  • Discovery
  • ITSM
  • Asset Management
  • Troubleshooting
  • Strong work ethic and dependable
  • Teamwork coordination

Certification

  • ServiceNow Certified System Administrator
  • Certified Implementation Specialist - IT Service Management
  • Certified Implementation Specialist - Discovery

Timeline

Assistant Consultant

TCS
10.2021 - Current

Technology Analyst

Infosys
04.2013 - 09.2021

Bachelor of Science - Information Science And Telecommunication

Ravenshaw University

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ARPITA BHANJA