Apeksha Jagdale

• Provide quality work for the clients.
• Investigating the cases provided by the leader.
• Check the errors in the process, and rectify.
• Provide vouchers to the passengers.
• Conducting fare audits on refunded passenger tickets.
• Analyzing and rectifying sales data correction, exchange, and refund prorate errors.

Tools & Applications:

• Shares (Sabre), SIRAX, SAP GUI V7.
• PNR (Rascal), On Demand EMD web link, SOCC.

• Advising clients on health insurance products.
• Prepare the necessary paperwork to process insurance sales and renewals.
• Finding the best insurance deal available for a wide range of clients.
• Explaining what a policy covers to a client.
• Establishing a client's needs by asking relevant questions.
• Able to build and maintain trusted, long-term relationships.
• Handle claims and information for adjusters.

• Providing telephone coverage support.
• Analyzing customers' inquiries by providing information on products and services.
• Converting a high percentage to new sales opportunities.
• Exceed established sales and revenue targets.
• Maintaining quality controls, check work for accuracy.

• Handle customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.
• Work for Shriram Fortune Solutions as a customer care and handling agent, including commission and business details.
• Able to build strong and good relationships with clients.