Siddharth Ahuja
New Delhi,DL
Summary
Results-driven professional with a proven track record of delivering impactful contributions to organizational goals. Possessing a strong drive for initiative, ambition, and a commitment to excellence, I am eager to apply my skills and fully utilize my qualities in a challenging and stimulating environment.
Overview
9
9
years of professional experience
Work History
Business Manager
Exely (Revomax Hospitality Solutions)
04.2024 - Current
- Successfully managing the Indian client base.
- Conducting account management activities to maximise direct online bookings from the clients in India
- Actively contributed and took the lead to redesign the invoicing process for the clients to ensure a robust and smooth payment collection process
- Successfully collected over 80% of the past payments from the existing clients
- Launched over 25 new high potential clients in India till date
- Mentoring and overseeing the operations of the Indian Customer Support Team.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Business Development Manager
Exely (Travelline)
10.2022 - 02.2024
- Successfully launched Exely, an International Hotel Online Technology company in Indian market.
- Acquired and launched over 150 new clients.
- Achieved over 100% of the assigned targets each month.
- Conducted Account Management activities to optimize revenue from the new accounts
- Involved in trainings and onboarding process for the BDM Teams in Mumbai, Chennai and teams in newly launched markets of Srilanka, Cambodia & Nepal.
- Represented Exely at various Travel Exhibitions in India (SATTE, ITB, IITM) and ITB Singapore
- Played a key role in getting integrations with Indian payment gateway companies like Airpay, Razorpay, Payu, PhonePe.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
Account Manager
StayVista.com
09.2021 - 09.2022
- Successfully managed a portfolio of 30+ Luxury Villas in Uttarakhand, India.
- Maintaining a high level of engagement with a focus on Luxury Home Owner’s Satisfaction.
- Achieved the second highest Net Promoter Score out of the team of over 30 Account Managers.
- Successfully maintained on having a churn rate lower than 1%
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Generated revenue of approximately $65,000 every month from allotted portfolio
- Acquired 5 Luxury Villas with Life Time Value of $90,000 Per annum.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Senior Account Manager
Radio Mirchi
07.2019 - 03.2021
- Managed a portfolio of 40+ clients in Delhi NCR region
- Conceptualization of the concept for corporate clients basis their brief - providing solutions using – print, radio, on ground, digital involving influencers
- Ensuring excellent consumer experience with flawless execution as per plan and conceptualization
- Generated revenue of approximately $50,000 from my set of accounts in FY 2019-20
- Worked closely with the execution team on following events: Mirchi Get Active Expo
- Mirchi Live, Mirchi LOL & Power Brunch.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Sold new products and services and developed new accounts to maximize revenue potential.
Senior Executive
MakeMyTrip.com
04.2016 - 03.2019
- Acquired 1200+ new properties at a Pan India level
- Conducted in depth area research, planned and successfully executed new hotel acquisition projects in 7 states
- Generated 25000+ room nights and over $300,000 revenue from new accounts in 2018
- Managed 400 key accounts in Hyderabad, India
- Assured 95%+ inventory, less than 1% stuck bookings and best selling price for allotted accounts through competitor analysis and negotiations.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
Business Development Manager
Purple Talk
04.2015 - 03.2016
- Conducted in house lead generation drives resulting in over 125+ prospective leads for the organization
- Acquired the following accounts – Panasonic, Intex, Tag Me & School Pay
- Worked closely with the pre sales & IT team to assure delivery as per committed timelines & customer satisfaction
- Represented Purple Talk at conferences related to mobility, big data analytics, digital marketing & innovation.
Education
Post Graduate Diploma in Management - Marketing
Narsee Monjee Institute of Management Studies
06.2015
Bachelors of Business Administration -
Symbiosis International University
04.2013
Skills
- Customer Service
- Decision-Making
- Client Relationship Management
- Team Building and Leadership
- Sales and Marketing
- Customer Relations
- Strategic Planning
- Analytical Thinking
Additional Information
- Hobbies: Travelling, Listening to Music, Watching Movies, Sports & Adventure Activities.
- Achievements :
* Selected as one of the 4 members from APAC team to represent EXELY at ITB Asia, Singapore in October 2023.
* Awarded Spot Light of The Month at StayVista for the month of November 2021.
* Awarded as Tripper of The Month in April 2018 at MakeMyTrip.com Awarded Spot Light Award for the month of August 2017 at MakeMyTrip.com.
Timeline
Business Manager
Exely (Revomax Hospitality Solutions)
04.2024 - Current
Business Development Manager
Exely (Travelline)
10.2022 - 02.2024
Account Manager
StayVista.com
09.2021 - 09.2022
Senior Account Manager
Radio Mirchi
07.2019 - 03.2021
Senior Executive
MakeMyTrip.com
04.2016 - 03.2019
Business Development Manager
Purple Talk
04.2015 - 03.2016
Post Graduate Diploma in Management - Marketing
Narsee Monjee Institute of Management Studies
Bachelors of Business Administration -
Symbiosis International University
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