RYDGE C MISHRA

• Managed chat and email flow and responded to technical support needs of customers.
• First point of contact for users via Live chat and emails.
• Evaluated and responded to incoming sales leads and requests for technical support help.
• Assisted sales team to set up client specific use cases.
• Assisted customers remotely and voice calls.
• Performed regression and system-level testing to verify software quality and function before it was released.
• Assisted development team to diagnose/replicate software issues.
• Diagnosed, troubleshoot and resolved technical queries submitted by users through chat, email, calls and live sessions.
• Provided product training to new hires and made them familiar with work culture.

• Handling Key Projects such as:

- Clarks Inn Group (Onboarded and setup 47 properties)

- Sarovar Group (Sending reports for 94 + properties and onboarding additional properties to the chain)

- Royal Orchid Group (Payment Gateway integrations for 49 properties)

• Onboarding Hotel accounts on Website, Booking Engine , Reservation Desk,Guest Connect
• Maintenance and creation of 50+ Hotels on Google Analytics and Google Hotel Ads.
• Created SOPs, manuals and document product knowledge in detailed steps
• Managed chat and email flow and responded to technical support and strategic needs of customers.
• First point of contact for users via Live chat and emails.

• Handled 120 Hotel Accounts (Some of Key Accounts are : Golden Tulip Group , Jehan Numa Group and Vivid Horizon Group)
• Onboarded 70 + Hotel accounts on Booking Engine and Channel Manager with 15+ Third party Integrations
• Trainings retention of 95% Hotel Accounts through regular trainings on CMS . Addressing to critical issues and selling solutions to benefit their need

• Established relationships with key decision-makers within customer's organization to promote growth and retention..
• Maintaining placements and Profitability Reports on weekly/monthly basis.
• Resolving Client Queries on daily basis

• Created strategic and tactical sales initiatives for forward planning to meet key objectives.
• Logistics Technical Product sales in terms of app and operational services with new model innovated or existing models changed.
• Generating new leads and enquiry..
• Follow-up leads generated by CRM and closed deal.