ANA VERMA
Branch Operation Head
B-103, Sushma Crescent, Zirakpur
Summary
Professional with 5.5+ years of work experience in Banking Industry and adept at handling queries and financial needs of the customer.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Deputy Manager, Branch Operation Head, Team Leader
Axis Bank Ltd
Chandigarh
08.2019 - Current
- Handling team of Front Desk Officers and cashiers
- Imparting training to new joiners on various system used in banking domain
- Liaising with various departments of the bank for ensuring timely resolution to queries of bank customers
- Arranging regular meeting with customers and obtaining valuable feedback for ensuring improvement in existing services provided to customers
- Preparing data for onward submission to senior management
- Hands on experience in using finacle for posting various financial transactions
- Delivering key analysis in financial investments, insurance and healthcare products to business team, thereby helping in enhancing the product features for further development in coordination with IT team
- Ongoing experience in various software development methodologies such as CRM NEXT, deliverables management system
- Managing key accounts and client relationship, including acquiring new customers for the bank through strong communication and multi-tasking skills
- Ensuring vendor/expense management by raising and managing vendor/expense bills in core system
- Maintaining regulatory/audit registers and handling internal audit/compliance/regulatory queries.
Assistant Manager
HDFC Bank Ltd
Mumbai
01.2012 - 06.2015
- Acting as custodian for various banking deliverables
- Handling all kind of operations related to banking products
- Processing Customer instructions to customer satisfaction and in turn pitching counter sales and achieving the branch assigned target
- Maintaining audit registers and handling internal audit/ replying to queries
- Impart on the job training to new colleagues on various aspects of work, bank policy and regulatory compliances
Education
PGDM - Business Management
Institute of Management Studies
01.2010 - 01.2012
Bachelors of Commerce -
J.V Jain Degree College
01.2007 - 01.2010
Senior Secondary -
Asha Modern School(CBSE)
04.2006 - 03.2007
Higher Secondary -
Infant Jesus School (ICSE)
04.2004 - 03.2005
AMFI Registered Mutual Fund Advisor AMFI - undefined
Skills
Task Delegation
Performance Improvements
Certification
NISM certificate on Investment Advisor
Timeline
Deputy Manager, Branch Operation Head, Team Leader
Axis Bank Ltd
08.2019 - Current
Assistant Manager
HDFC Bank Ltd
01.2012 - 06.2015
PGDM - Business Management
Institute of Management Studies
01.2010 - 01.2012
Bachelors of Commerce -
J.V Jain Degree College
01.2007 - 01.2010
Senior Secondary -
Asha Modern School(CBSE)
04.2006 - 03.2007
Higher Secondary -
Infant Jesus School (ICSE)
04.2004 - 03.2005