Summary
Overview
Work History
Education
Skills
Interests
DECLARATION
Timeline
SalesAssociate

Racchana S

Associate
Bangalore

Summary

Objectives I’m currently looking for a position in an environment that offers a greater challenge.

Overview

4
4
years of professional experience
23
23
years of post-secondary education
5
5
Languages

Work History

Associate

Iron Mountain Service
Bangalore
07.2021 - Current
  • Handling backend support in operation
  • Maintaining Customer record and secure Shredding
  • Supporting client emails related to Storage and Shredding.

Digital Back Office Representative - Operations

Alorica
Bangalore
01.2020 - 07.2021
  • Walmart Chat Operation.
  • Handling Technical Issues regarding Payment errors while trying to order food, follow up and escalating to higher level teams if issue not resolved at the front end.
  • Handling post-delivery related issues such as never received orders, damages and also explaining the live order status and making outbound calls if follow up is required
  • Handling account related issues.

Advisor

[24]7 a.i
Bangalore
01.2018 - 10.2019
  • Technical Chat.
  • Monitored all suspicious activities called as Yes Optus
  • Handling customer queries through ASSIST Software(Logged by customer as an chat from Australia)
  • Analyzed and recommended improvement to all risk of Modem and router
  • Resolving customer queries, complaints and updating regarding service chats
  • Providing guidance to the customer based on Modem and router direction.

Education

English Medium School

Sri Gayathri English School
Bangalore, India
06.1998 - 04.2010

PCMC- Physics, Chemistry, Maths & Computer Science

Indo Asian College
Bangalore, India
05.2011 - 04.2013

Bachelor of Science - BCA- Bachelor in Computer Application

Kristu Jayanti College
Bangalore, India
06.2013 - 06.2022

Skills

    Time Management

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Interests

Listening to Music

Cooking

DECLARATION

I hereby declare that the above information provided is true to the best of my knowledge and belief and these data correctly describe my Qualifications my experience and me.

Timeline

Associate

Iron Mountain Service
07.2021 - Current

Digital Back Office Representative - Operations

Alorica
01.2020 - 07.2021

Advisor

[24]7 a.i
01.2018 - 10.2019

Bachelor of Science - BCA- Bachelor in Computer Application

Kristu Jayanti College
06.2013 - 06.2022

PCMC- Physics, Chemistry, Maths & Computer Science

Indo Asian College
05.2011 - 04.2013

English Medium School

Sri Gayathri English School
06.1998 - 04.2010

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Racchana SAssociate