NAVEEN KUMAR
Operations Manager
Noida,UP
Summary
Effectively manage personnel and business operations to handle demanding [Operations Management] needs while maximizing customer service standards. Trained in handling people/processes, optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues.
A focused and result oriented professional with more than 10 years of experience in: Handling Operations in Internet Company [Infoedge India Ltd], Marketing Operations, BTL Initiative Process Delivery, Field Operations, MIS Reporting , Manpower Planning Team Management and Brand Promotions.
Market Insight Deft in setting up new initiatives, managing operations through new prestigious client, conducting market insight activities; adroit in carrying out performance audit of field personnel & supervisors.
Demonstrated success in managing end-to-end BTL Operations while ensuring effective management of various resources to meet project specifications .
Proficient in handling large teams at ground level, conducting surprise visits & taking feedback for individuals and ensuring strict adherence to the set standards. Skillfully creating various reports & data analysis for providing suggestion to top management on improving business performance.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Operations Manager
Info Edge India Ltd
Noida, Uttar Pradesh
12.2014 - Current
- Handling large teams of executives working in the voice process
- Motivating self and subordinates in order to achieve the team targets.
- Mentoring and guiding team members to help them understand their roles and responsibilities.
- Driving process goals as per the requirements of the Organization
- Sharing business reports and insights of the operations carried out within the company.
- Handing a non-voice process designed in order to retain and reacquire the customers and minimize the overall cost per acquisition.
- Supporting other teams and processes to help them achieve the highest productivity.
- Vendor Management
Operation Executive
Leo Burnett
New Delhi
11.2010 - 09.2014
- Consumer Engagement Programme:
- Details: Sampling and selling activity of Cigarette packs at retail outlets as per the compliances set up by the local governing body or the company’s policy whichever is more restrictive with targeted man-days planned and to fulfill all the criteria as per the KPI (key performance indicator) set up by the client
- Role:
- Responsible for planning, organizing, conducting operations as per the monthly/weekly supervision plans and route charts; meeting clients to understand their business requirements and gathering feedback
- Conducting daily visits at all the assigned locations for daily briefing and surprise checks; generating daily visit report & submitting the same to City Manager for evaluation & action
- Imparting training to field personnel of handling activity tools like Presenter Kit, Log Books, iPads, etc.; checking log books & documents during field activity and compiling evaluation & action report
- Liaising with client’s Sales Team for the efficient outlet selection and resolving issues at the retailer side
- Making daily activity reports as per the Feedback Log filled on field by Field Personnel
- Involved in making weekly, fortnightly & monthly cluster reports, overall monthly review of the targets achieved during the activity, monthly audits, post evaluation, reporting & analysis of the project with the help of feedback from different stakeholders in the program, etc
- Building a team of field personnel & supervisors; forming teams for every cluster across Delhi & NCR as per the requirement
- Ensuring analysis of current manpower requirement & availability and current pool of field personnel & making plans accordingly to the man-days target planned for future activities
- Monitoring the voluntary & involuntary attrition on field and maintaining a master list of the Field Work Personnel’s for future reference
- Supporting the HR in interviews of the candidates according to the criteria shared by the client
Formula One India
- Details: Handled selling activity of Cigarette packs with a value added offer at kiosks set up inside the venue of Buddha international circuit with 10 hostesses and 5 BET members in the year (2011, 12 & 13 respectively)
- Fatboyslim Gurgaon
- Etails: Handled selling activity of Cigarette packs at kiosks set up inside the venue with 6 BET members for a rock concert.
Education
MBA - Marketing & Finance
IIPM
03.2007 - 03.2009
BBA -
Apeejay Institute of Technology And Management
03.2003 - 03.2006
10+2 -
SK Inter College
03.2001 - 03.2003
10th -
R S Inter College
03.2000 - 03.2001
Skills
Management information systems
Accomplishments
Have initiated a non-voice process along with handling a voice process for acquiring customers for the real estate vertical.
10X growth in customer acquisitions through Non-voice process within 2 year of it's inception.
Have scaled up the customer acquisitions to significant heights.
Have been awarded the outstanding award in the same year.
Certification
Six Sigma Black Belt Training From Udemy
Timeline
Six Sigma Black Belt Training From Udemy
11-2021
Operations Manager
Info Edge India Ltd
12.2014 - Current
Operation Executive
Leo Burnett
11.2010 - 09.2014
MBA - Marketing & Finance
IIPM
03.2007 - 03.2009
BBA -
Apeejay Institute of Technology And Management
03.2003 - 03.2006
10+2 -
SK Inter College
03.2001 - 03.2003
10th -
R S Inter College
03.2000 - 03.2001
Formula One India
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