PRIYA VENKATSWAMI SEEMA
MUMBAI
Summary
Dynamic professional with over 5 years of expertise in Travel & Expense operations and 2 years of successful leadership experience overseeing a team of 14 associates. Proficient in delivering exceptional client service support, managing global expense reporting, and implementing process enhancements using SAP Concur and Amex tools. Committed to fostering team development and cross-functional collaboration while driving operational efficiency in a global setting. Recognized for streamlining processes, ensuring compliance, and cultivating high-performing teams that consistently exceed expectations.
Overview
8
8
years of professional experience
Work History
Lead-India Admin Team (Travel & Expense Operation)
Russell Investments
01.2024 - Current
- Deliver timely and accurate client service support to Global Associate Community (GAC) members.
- Maintain clear communication and proactively support stakeholders across regions.
- Monitor and manage the GAC mailbox, ensuring quick resolution of queries.
- Handle global expense reporting and compliance using SAP Concur and Amex tools.
- Manage ad‑hoc projects and oversee end‑to‑end processes for timely completion.
- Lead and participate in process improvement initiatives; identify and resolve issues at team and global levels.
- Collaborate across business units globally to standardize procedures and drive efficiencies.
- Explore automation and technology solutions to enhance productivity.
- Streamline administrative functions, eliminate redundant steps, and ensure JCQs reflect associates’ responsibilities.
- Conduct quarterly goal reviews, encourage high performance, and foster a positive team culture.
- Cross‑train team members to provide backup and coverage, ensuring operational continuity.
- Promote open dialogue, constructive feedback, and continuous learning opportunities.
Secretary & Admin Support
Lenovo India Pvt Ltd on behalf Denave India Pvt Ltd
05.2022 - 12.2023
- Proactive calendar management, scheduling and coordinating meetings, appointments, and resources.
- Organize extensive domestic and international travel arrangements (air tickets, accommodation, ground transfers).
- Process and claim business trip expenses within TAT using SAP Concur on a daily basis.
- Provide travel and reimbursement support to additional managers as required.
- Liaise with global Executive Administrators and collaborate with leadership teams and external partners.
- Handle sensitive and confidential information while delivering administrative support to management.
- Perform ad‑hoc tasks and contribute to building a collaborative work environment.
Associate
CRISIL LTD on behalf of Randstad India Pvt. Ltd
06.2018 - 05.2022
- Appointed as a secretary to the chief economist to schedule and manage meetings, calendar, and travel bookings.
- Manage correspondence, reports, and documents.
- Supervise desktop publishing aspects- upload data within the set format and in accordance with the provided guidelines on the website.
- Plan, coordinate and ensure compilation of certain monthly, periodical, and thematic research publications.
- Accurately maintain database of all the activities, reports and publications undertaken by the team.
- Act as a bridge for a smooth co-ordination within the team and across departments.
- Assisting team for issues/queries related to IT/Admin. Perform ad hoc requests.
Associate-Level 1 (Complaint Redressal Officer)
ICICI Prudential Life Insurance
12.2017 - 05.2018
- Part of centralized mis-selling team wherein queries, and complaints are scrutinized.
- Resolution is provided to customer in a timely and professional manner.
- Act as a communication channel between the sales representative and customer.
- Follow-up with both the parties and record facts of the case.
- Ensure closure of the case within TAT with utmost customer satisfaction.
Education
Master's - Banking & Finance
K.P.B Hinduja College
Mumbai01.2017
Bachelor's - Banking & Insurance
K.P.B Hinduja College
Mumbai01.2015
Higher Secondary Education - Commerce
Lokmanya Vidya Mandir Jr. College
Maharashtra01.2012
Secondary School Education -
Saraswati Vidya Mandir High School
Maharashtra01.2010
Skills
- Skilled in using SAP Concur
- Client service excellence
- Expense reporting accuracy
- Collaborative team management
- Process optimization
Language
English
Hindi
Telugu
Marathi
Timeline
Lead-India Admin Team (Travel & Expense Operation)
Russell Investments
01.2024 - Current
Secretary & Admin Support
Lenovo India Pvt Ltd on behalf Denave India Pvt Ltd
05.2022 - 12.2023
Associate
CRISIL LTD on behalf of Randstad India Pvt. Ltd
06.2018 - 05.2022
Associate-Level 1 (Complaint Redressal Officer)
ICICI Prudential Life Insurance
12.2017 - 05.2018
Bachelor's - Banking & Insurance
K.P.B Hinduja College
Master's - Banking & Finance
K.P.B Hinduja College
Higher Secondary Education - Commerce
Lokmanya Vidya Mandir Jr. College
Secondary School Education -
Saraswati Vidya Mandir High School
APPRECIATION & EXTRA CURRICULAR
- You Made a Difference certificate received within 6 months for exceptional contribution in the team.
- Participation in CSR activities like “Go Green Campaign” and “Beach clean-up”.
- Volunteered for virtual teaching program- Teach Spoken English over Telephone.