Vikrant Singh
Technology Engineer / Infrastructure Services
Noida,Uttar Pradesh
Summary
Diversely skilled Technical Engineer with [Number] years helping businesses maintain smooth operations and optimal workflow. Driven to enhance functionality through careful and economical application of technical enhancements. Talented at deriving maximum value from existing assets as well as knowing when cost-effective upgrades reach peak return on investment (ROI). Focused [Job Title] dedicated to staying apprised of all new engineering tools and techniques. Committed to applying emerging technologies to streamline product development and business operations. Adheres to ascribed business and engineering goals by driving constant process innovation and iterative improvements. Electrical Engineer in Training with [Number] years in telecommunications and data engineering. Versed in amplitude and frequency modulation techniques, fiber optics and satellite communications technology. Advanced knowledge of component and board-level design. Electrical Engineer familiar with all major engineering standards associated with control gear components and electrical power stations.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Technology Engineer / Infrastructure Services
MothersonSumi INfotech & Designs Limited
Noida, Uttar Pradesh
04.2021 - Current
- Executed troubleshooting and server support in both in-person and remote situations.
- Provided secondary training to personnel struggling with technological tools and systems.
- Monitored ongoing technical compliance with applicable laws and regulations.
- Performed scheduled service work, installations, testing and repairs.
- Offered troubleshooting for [System] via voice and text chat, maintaining resolution rates of [Number]%.
- Maintained service schedule for software and hardware.
- Performed preventive maintenance on [System], maintaining average uptime of [Number]%.
- Authored technical guidance explainers and whitepapers on [System]s for use by senior leadership.
- Wrote work orders, accounting for standard budgeting guidelines and operational parameters.
Service Desk Engineer
hitachi Systems Micro Clnic
Delhi, New Delhi
02.2019 - 08.2021
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Provided customer feedback to [Job title] to facilitate project road map and relationship planning.
- Participated in client consultations and product capability demonstrations to support sales efforts.
- Escalated and re-produced problem to internal development sources to reach solution.
Support Engineer
MothersonSumi INfotech & Designs Limited
Noida, Uttar Pradesh
09.2019 - 03.2021
- Performed regular maintenance and testing to service and optimize complex computer systems, applications and environments.
- Inspected systems, diagnosed problems and developed optimal solutions.
- Updated hardware and software platforms by implementing automation and efficiency improvements.
- Worked to create safe, low-cost and dependable designs.
- Interpreted test information to resolve design-related problems.
- Analyzed interruption reports and outage databases to identify outage trends and determine needed coordination changes.
- Prepared yearly and technical budgets for electricity projects.
Desktop Support Engineer
CMS IT Services
Delhi, New Delhi
07.2017 - 01.2019
- Developed technical designs for customers, consultants and contractors.
- Checked and monitored system performance to maintain system integrity and documented and reported alerts.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Documented and updated known fixes in knowledge base for future reference.
- Analyzed [Type] issues to identify troubleshooting methods needed for quick remediation.
- Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
Education
Bachelor of Arts - English Literature
Dr. Ram Manohar Lohiya Univercity
Faizabad 06.2013 - 07.2016
Skills
Technology Infrastructure Optimization
Counseling services
Firewall technology expertise
Product engineering
Behavioral treatment services
Rehabilitation services
Timeline
Technology Engineer / Infrastructure Services
MothersonSumi INfotech & Designs Limited
04.2021 - Current
Support Engineer
MothersonSumi INfotech & Designs Limited
09.2019 - 03.2021
Service Desk Engineer
hitachi Systems Micro Clnic
02.2019 - 08.2021
Desktop Support Engineer
CMS IT Services
07.2017 - 01.2019
Bachelor of Arts - English Literature
Dr. Ram Manohar Lohiya Univercity
06.2013 - 07.2016