Summary
Overview
Work History
Education
Skills
Timeline
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Shivam Madaan

Haddington

Summary

Goal-orientedwith distinguished experience in Retail sector and proven leadership abilities. Expert in increasing productivity and delivering excellent customer satisfaction while driving revenue and sales.I am capable of working under pressureand have a high sense of responsibility.Committed to streamlining procedures while optimizing employee talent. Currently, after my masters,I am continuously seeking a role to build my career in the UK.I intend to leverage my knowledge to develop further in the customer services field as my future career.

Overview

6
6
years of professional experience

Work History

Supervisor

Day Today
10.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

10.2022 - Current
  • Training staff
  • Setting staff targets, motivating them and reviewing their progress
  • Maintaining detailed and accurate sales and profit data
  • Dealing with customer complaints and feedback
  • Managing stock levels and devising pricing structures
  • Ensuring compliance with all relevant legislation including health and safety standards
  • Devising and implementing promotional campaigns

Relationship Manager

Tata Aia life insurance, Haryana
12.2020 - 06.2022
  • Achieving and exceeding productivity, RYP & FYP targets
  • Acquiring new customers through natural market or references
  • Up- sell & Cross Sell the existing base of customers allocated.

Business Development Associate

Byjus Think And Learn
05.2019 - 11.2019
  • Assisted in developing marketing materials that showcased our products and services effectively, attracting new clientele.
  • Contributed to annual sales targets by consistently meeting or exceeding individual performance goals across various territories.
  • Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
  • Developed business pipeline using cold and warm techniques.
  • Engaged with customers to build business relationships.
  • Used SalesForce to handle current portfolio and prospective leads.
  • Enhanced sales techniques and marketing plans to strengthen business development efforts.

Junior Analyst

EClerx Services
01.2018 - 05.2019
  • Analyzed quality and performance data to support operational decision-making.
  • Monitored KPIs to proactively address bottlenecks and quality issues.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Ensured compliance with regulatory requirements by meticulously reviewing documentation and maintaining accurate records.
  • Maintained up-to-date knowledge of industry best practices, incorporating relevant methodologies into daily work processes for optimal results.

Education

Master's degree - Accounting

Edinburgh Napier University
Edinburgh
09.2023

Bachelor's degree - Business and Commerce

S A Jain College
Ambala
05.2017

Skills

  • Sales management
  • Leadership
  • Supervising experience
  • Customer Service
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable

Timeline

Supervisor

Day Today
10.2023 - Current

10.2022 - Current

Relationship Manager

Tata Aia life insurance, Haryana
12.2020 - 06.2022

Business Development Associate

Byjus Think And Learn
05.2019 - 11.2019

Junior Analyst

EClerx Services
01.2018 - 05.2019

Master's degree - Accounting

Edinburgh Napier University

Bachelor's degree - Business and Commerce

S A Jain College

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Shivam Madaan