Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Avijit Mondal

Avijit Mondal

Kolkata

Summary

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Keen to develop and advance professionally to take on more challenging position. Trustworthy [Job Title] with [Number] years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines. [Area of certification]-certified [Job Title] with vast experience in effective and efficient operations. Displays outstanding knowledge and practical expertise to provide exceptional all-round service. Confident [Job Title] successful at increasing monthly revenue using insightful marketing strategies and aggressive product development. Skilled at understanding customer and employee requests and meeting needs. Furthers success by strengthening staff training, streamlining internal systems and facilitating sales techniques. Detail-orientated [Job Title] adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.

Overview

10
10
years of professional experience

Work History

Cafe Manager

Just Loaf
02.2024 - Current
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
  • Boosted sales growth by developing innovative marketing strategies and engaging promotional events.
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Kept cafe in full compliance with health code standards and achieved consistent scores above [Number]

Cafe Manager

HUG A MUG
08.2020 - 01.2024
  • Mentored and supported new employees to maximize team performance.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and implemented strategies to promote cafe products and increase sales.
  • Collaborated on special event planning for the café such as themed nights or holiday promotions.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Increased repeat business by implementing loyalty programs and offering exceptional customer experiences consistently.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
  • Developed partnerships with nearby businesses increasing cross-promotional opportunities raising brand awareness.
  • Introduced new menu items to add variety and selections and meet customer preferences.
  • Motivated staff to perform at peak efficiency and quality.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Oversaw food preparation and monitored safety protocols.

Senior barista

Imperial Kitchen
10.2017 - 06.2020
  • Identified and solved root cause of customer concerns and sustained solutions to eliminate repeat issues.

Bartender

Royel orchid hotels
04.2015 - 04.2016
  • Prepared and served hot and cold beverages, including fresh coffee, espresso drinks, and brewed teas.

Trainee Barista

Bloomsburys Cafe
02.2014 - 03.2015
  • Prepared and served coffee, espresso drinks, and cocktails to provide beverage varieties and options.

Education

High School Diploma -

Thakurnagar High School
West Bengal, India
03.2012

Skills

  • Increased team productivity through ongoing motivation and implementing incentives
  • Completed opening checklists to create pristine service areas
  • Successfully managed up to 20 employees per shift by monitoring workload, assessing performance and assigning duties
  • Briefed teams on daily operational requirements, motivating staff to work tirelessly to achieve them
  • Led by example in completing all tasks with energy and enthusiasm, aiding positive team mentality
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas
  • Worked with management team to share ideas and improve operation and improve quality of products
  • Training and mentoring
  • Team development
  • Opening and closing procedures
  • Quality assurance standards
  • Health and safety compliance
  • Time management
  • Flexible worker

Languages

Bengali
Hindi
English
Malayalam: First Language

Timeline

Cafe Manager

Just Loaf
02.2024 - Current

Cafe Manager

HUG A MUG
08.2020 - 01.2024

Senior barista

Imperial Kitchen
10.2017 - 06.2020

Bartender

Royel orchid hotels
04.2015 - 04.2016

Trainee Barista

Bloomsburys Cafe
02.2014 - 03.2015

High School Diploma -

Thakurnagar High School
Avijit Mondal