Summary
Overview
Work History
Education
Additional Information
Timeline
Generic
Shiwani Dhiman

Shiwani Dhiman

Ludhiana

Summary

Professional skills Communications skills Work Management Time management Organizational skills Decision Making Problem Solving Team player Adaptability Appreciation awards for managing work load Languages English Hindi Punjabi Profile Passionate Process Developer with 2 years and 11 months of experience in content moderation for an international client acquiring expertise in MeiTy & MIB Escalations. Almost 4 years of industrial experience in Administrative Management acquiring core competencies of work management, risk assessment and sales report analysis.

Overview

11
11
years of professional experience

Work History

Process Developer (Content Moderator)

GENPACT INDIA LTD
Hyderabad
01.2021 - Current
  • Specializing in Government Escalations for an esteemed North American client, I excel in facilitating seamless issue resolution
  • Liaising effectively with internal and client teams, I navigate and implement client policies, making informed decisions
  • Currently managing HPTF process, ensuring timely closure of all incoming tasks, including mid and high priority, within defined TAT
  • Managing and assigning MEITY workload, offering translation, recommendations, and implementing actions on the content
  • Proposing LEAN ideas for improvement in policies, tools and processes
  • Skills: Proficient in managing work packages with remarkable deadline sensitivity, strong analytical and communication skills, adept at collaborative teamwork and effective leadership for successful process operations.

Back-office Manager cum PA

Shri Ram Panels Pvt. Ltd
Khanna
11.2014 - 09.2018
  • Serving as a primary liaison between executives, employees, clients, and external parties
  • Managing campus recruitment, organizing travel arrangements, assisting various departments including All India Sales team, Stocks and Data Entry Teams
  • Skills: Administrative management, Sales and Stocks report analysis

Quality Engineer

Sarup industries Ltd
Jalandhar
06.2013 - 07.2014
  • Conducting raw material inspections using company-provided specimens of imported footwear brands s.a
  • REEBOK, PUMA and BAWA
  • Generating comprehensive QC reports and submitting to Head Office
  • Skills: Data Entry, Time management, Decision making

Education

MBA - HR/IT

Lovely Professional University

B.Tech - Computer Science & Engineering

Punjab Technical University

Higher - Secondary Education

Hans Raj Mahila Maha Vidyalaya (PSEB)

Matriculation -

S. D. Public School (HPSEB)

Additional Information

  • Awards and Recognition , GENPACT INDIA LTD. (2021 - 2023) # Star Performer award 2023 # Bronze award – RNR Q2 2023 # Bronze award – RNR Q1 2022 # Bronze award – RNR Q3 2021

Timeline

Process Developer (Content Moderator)

GENPACT INDIA LTD
01.2021 - Current

Back-office Manager cum PA

Shri Ram Panels Pvt. Ltd
11.2014 - 09.2018

Quality Engineer

Sarup industries Ltd
06.2013 - 07.2014

MBA - HR/IT

Lovely Professional University

B.Tech - Computer Science & Engineering

Punjab Technical University

Higher - Secondary Education

Hans Raj Mahila Maha Vidyalaya (PSEB)

Matriculation -

S. D. Public School (HPSEB)

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Shiwani Dhiman