Shivangi Soni
Gurugram
Summary
Experienced Associate with expertise in customer service, resolution, and time management. Skilled in multitasking and handling returns, refunds, and resolving complaints. Enthusiastic team player committed to maintaining positive attitude for customer satisfaction.
Overview
5
5
years of professional experience
Work History
Associate
Cognizant Technology Solutions
Gurugram
01.2020 - Current
- Certified in Salesforce Administration, Salesforce PD1, Salesforce AI Associate, and Omnistudio developer. Excel at customizing applications on the Salesforce platform using workflows, Visualforce pages, and Lightning. Possess a strong understanding of Salesforce.com's functional and technical aspects.
- Working as a Siebel Support member in a major telecom project for a leading telephone operator in Sweden, Estonia, Latvia, and Lithuania. Contributed to teams focused on Account Management, Order Management, and loyalty.
- Involved in debugging and resolving technical issues in various environments.
- Provided training and support for team members on how to use the CRM system effectively.
Education
Bachelor of Technology - Computer Science And Engineering
Pranveer Singh Institute of Technology
Kanpur06-2019
Class XII -
Shree Sanatan Dharm Education Centre
Kanpur01-2014
Class X -
Shree Sanatan Dharm Education Centre
Kanpur01-2012
Skills
- Certifications: Salesforce Platform Developer 1, Salesforce Adminitration, Salesforce AI Associate, Omnistudio, Oracle SQL
- Salesforce Lightening, Salesforce Platform Developer, Salesforce Administration, Siebel CRM
- Tools: Siebel GUI, Siebel Tools, Alchemer, Kibana, MS-Excel
- Language: Oracle SQL, Core java, HTML5, CSS
- Database Management
- Data Management
- Workflow Management
- Decision-Making
- Teamwork and Collaboration
- Problem-solving aptitude
- Interpersonal Skills
- Team building
- Time management abilities
- Effective Communication
- Multitasking
- Adaptability and Flexibility
Accomplishments
- Accomplished Cognizant training with an average of 85%.
- Certification for Ethical Hacking Workshop conducted by Kyrion Technologies Pvt. Ltd.
Languages
English
Native language
Hindi
Proficient (C2)
C2
Affiliations
- Awarded as "Always Striving, never settling" by Tele2 project.
- Coordinator in dance events on college fest(Ignitia).
Timeline
Associate
Cognizant Technology Solutions
01.2020 - Current
Bachelor of Technology - Computer Science And Engineering
Pranveer Singh Institute of Technology
Class XII -
Shree Sanatan Dharm Education Centre
Class X -
Shree Sanatan Dharm Education Centre
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