Anmol Nimbalkar

Clients: Cummins, Colgate, Elida, Billions, Telestream, Visit California

Project: Salesforce CPQ Implementation & ERP Integration/CTI

• Designed product bundles with product rules to enforce dependencies and attributes
• Implemented price rules and discount schedules for tiered pricing (volume/region-based) and integrated them with Platform Events to sync real-time inventory data from NetSuite ERP
• Architected event-driven workflows using Salesforce Platform Events and MuleSoft to validate quotes against ERP inventory levels
• Configured discount approval workflows tied to margin thresholds and automated volume-based pricing using CPQ quote calculators
• Developed an LWC dashboard (using empApi) to show live inventory levels and substitute products
• Designed PDF quote templates with dynamic pricing tables, terms/conditions, and inventory ETAs.
• Developed a Salesforce-based CTI system, seamlessly connecting RingCentral & LiveVox telephony systems with Salesforce Service Cloud.
• Automated real-time call logging, case creation, and agent screen pop-ups using Apex triggers, Flows and LWC.
• Designed a real-time voice-to-text transcription system to help customer support agents efficiently capture and retrieve past call logs.
• Integrated Twilio SMS Magic for SMS-based customer service, allowing automated ticket creation and follow-ups.
• Tech Stack: Service Cloud, RingCentral, LiveVox, Twilio, Lightning Web Components (LWC), Apex Triggers, Async Apex, Platform Events, MuleSoft, Product Modeling, Bundles, Product/Price Rules, Discount Schedules, Summary Variables, Advanced Templates

Project: Enterprise Touchpoint Automation & Integration Platform

• Architected and developed end-to-end LWC solutions for a property management ecosystem, including a dynamic touch point engine and low-code configuration portal.
• Built custom Lightning pages (LWC) for touch point creation, enabling users to schedule automated workflows (tasks, SMS, emails, mailers) with date/time triggers.
• Designed a modular LWC setup configuration UI to manage integrations with Twilio (SMS), SendGrid (email), Lob (direct mailer), and AWS S3 (document storage), ensuring seamless API credentialing and error logging.
• Implemented event-driven LWC components to dynamically render touch point templates, reminders, and task dependencies.
• Engineered complex batch automation using scheduled Apex to process time-based notifications.
• Integrated AWS S3 via REST APIs for secure document storage/retrieval, enabling dynamic pre-signed URLs for mailers/SMS attachments.
• Successfully deployed a 2nd Generation Managed Package (2GP) on Salesforce AppExchange, ensuring scalability and ease of distribution.
• Developed BRDs to capture business logic, designed test plans (including end-to-end, regression, and UAT) also performed code reviews.
• Tech Stack: Lightning Web Components (LWC), Apex, Salesforce 2GP, AWS S3, REST/SOAP APIs (Twilio/SendGrid/Lob), Platform Events, Scheduled Batches, Salesforce DX, Checkmarx.

Project: Packaging Solution

• Led end-to-end Salesforce Sales and Experience Cloud implementation, streamlining vendor and supplier collaboration.
• Integrated Microsoft Business Central, automating sync packaging items like Finished Good and Specifications using MuleSoft as middleware & Platform Events.
• Designed and developed custom LWC to create a responsive, user-friendly self-service portal.
• Designed object base UI models for Feedback/Review/Quality Check forms using LWC and Apex.
• Built a robust security model to regulate user access and enhance data security.
• Developed advanced reporting dashboards using Salesforce Reports & Dashboards to enable real-time analytics for supply chain and order tracking.
• Implemented custom approval workflows and automated notifications using Apex, Flows & Custom Objects.
• Migrated & Cleanse the data from SAP to Salesforce using Data loader, Python & AI.
• Configured SAML-based Single Sign-On (SSO) for Salesforce, enabling seamless authentication via enterprise identity providers
• Developed BRDs to capture business logic, designed test plans (including end-to-end, regression, and UAT) also performed code reviews.
• Tech Stack: Sales Cloud, Experience Cloud, LWC, Apex, REST APIs, Salesforce DX, SSO, SFDX/SF CLI, Git, Copado

Clients: BD, Michelin Tires

Project: Salesforce Sales & Service Cloud Implementation & Enhancement

• Designed & implemented a scalable Service Cloud solution, optimizing case management workflows for medical equipment support teams.
• Configured Omni-Channel Routing & Skill-Based Case Assignment, ensuring service requests were assigned to the most suitable representatives based on expertise and availability.
• Built automation rules to classify incoming support tickets, prioritize high-risk issues, and automate escalations.
• Integrated Salesforce Knowledge Base and enabled DocuSign eSignature for Partner Experience Portal.
• Led the Salesforce Classic to Lightning migration, redesigned legacy Visualforce pages into modern LWC-based components
• Updated existing custom Territory Management solution to standard Salesforce Feature and updated security & apex dependencies.
• Led the merger of regional Salesforce orgs, updating configurations and migrating data to unify operations.
• Migrated Large Data using Data Loader and SOQL, ensuring data integrity and consistency across multiple Salesforce instances
• Collaborated cross-functionally on requirements, demos, and mentoring juniors in Salesforce best practices.
• Tech Stack: Sales, Service & Experience Cloud, Apex, LWC, Omni-Channel, Reports & Dashboards, Data Loader, SOQL, Lightning Migration, Visualforce

Clients: HP, O2, Splunk, LinkedIn

• Developed a partner portal using Visualforce pages and JavaScript technologies.
• Enhanced Salesforce VF pages and UI for improved user experience, conducting thorough Aura & LWC conversion, testing to reduce application errors significantly.
• Built batch Apex jobs for processing large volumes of transactions, ensuring data accuracy and reconciliation.
• Worked on the design & enhancement of CPQ solution, streamlining quote-to-cash processes, reducing manual errors.
• Helped to configure integrations with Stripe, NetSuite & SAP.
• Optimized Salesforce queries, test classes and triggers, reducing transaction processing time.
• Implemented Salesforce automation tools to reduce manual effort and increase efficiency, significantly improving client workflows and operational productivity.
• Tech Stack: Experience Cloud, Sales Cloud, Services Cloud, Salesforce CPQ, Lightning Aura Component & LWC, Visualforce, Apex, SOQL, Data Loader, Apex REST, REST API

• Self-taught Salesforce and UI technologies, including Aura Components and Visualforce, to facilitate migration projects and develop advanced UI solutions, demonstrating commitment to continuous learning and professional development.
• Provided exceptional technical support to clients, swiftly resolving issues to maintain strong customer relationships and ensure high satisfaction levels.
• Assisted senior developers with complex problem-solving, leveraging newly acquired Salesforce and UI knowledge to enhance team productivity and efficiency.
• Tech Stack: Salesforce (Apex, Visualforce), JavaScript, HTML, CSS, SOQL, REST APIs.