Summary
Overview
Work History
Education
Skills
Timeline
Generic

Geeta

Collections Supervisor
New Delhi

Summary

Looking to associate with a vibrant team to fully utilize my knowledge, analytical skills and contribute towards building a strong growth for the organization.

Overall experience of more than 10 years in collections. Currently managing a team size of 20 FTE's for a third party collections company.

Overview

11
11
years of professional experience

Work History

Supervisor

WeNext
07.2024 - Current
  • Manage and supervise a team of 20 FTE's for Indian third party collections company.


  • Handling IDFC Bank Bucket X portfolio.


  • Ensuring monthly target of collection portfolio is met.


  • Handling responsibility of overall performance of the team, monitoring their performance, provide relevant feedback, and assist them to improve wherever required.


  • Send daily reports to the relevant team.


  • Prepare monthly allocation for the team and strategize it accordingly.

Supervisor

Captris Management Services
01.2022 - 01.2024
  • Manage and supervise a team of 35 FTE's for Indian third party collections company.


  • Handled CRED Personal Loan portfolio.


  • Ensuring monthly target of collection portfolio is met.


  • Handling responsibility of overall performance of the team, monitoring their performance, provide relevant feedback, and assist them to improve wherever required.


  • Send daily/monthly reports to the relevant team.


  • Prepare monthly allocation for the team and strategize it accordingly.

Supervisor

Gurman Industries
12.2020 - 06.2021
  • Manage and supervise a team of 7 FTE's for Indian third party collections company.


  • Handled N.P.A Axis Bank Personal Loan portfolio.


  • Ensuring monthly target of collection portfolio is met.


  • Handling responsibility of overall performance of the team, and monitoring their performance.


  • Provide relevant feedback, and assist them to improve wherever required.


  • Send daily reports to the relevant team.

Telecaller

Profin
03.2016 - 01.2020
  • Telecaller for Third Party Indian collections company.


  • Achieve daily collection targets.


  • Worked in Airtel Write Off portfolio.

Telecaller

CSC Financial Pvt. Ltd.
05.2015 - 03.2016
  • Telecaller for Third Party Indian collections company.


  • Achieve daily collection targets.


  • Worked in Vodafone Bucket X portfolio.

Telecaller

One Point One Solution
07.2013 - 05.2015
  • Telecaller for Third Party Indian collections company.


  • Achieve daily collection targets.


  • Worked in ICICI Bank ( Credit Card ) Bucket X portfolio.

Education

Bachelor of Arts -

Jesus And Mary College, Delhi University
04.2017

High School Diploma -

Govt. Girls Sr. Sec. School
New Delhi, India
03.2013

High School Diploma -

Govt. Girls Sr. Sec. School
New Delhi, India
03.2011

Skills

Staff Management

Operations Management

Portfolio Management

Timeline

Supervisor

WeNext
07.2024 - Current

Supervisor

Captris Management Services
01.2022 - 01.2024

Supervisor

Gurman Industries
12.2020 - 06.2021

Telecaller

Profin
03.2016 - 01.2020

Telecaller

CSC Financial Pvt. Ltd.
05.2015 - 03.2016

Telecaller

One Point One Solution
07.2013 - 05.2015

Bachelor of Arts -

Jesus And Mary College, Delhi University

High School Diploma -

Govt. Girls Sr. Sec. School

High School Diploma -

Govt. Girls Sr. Sec. School

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Geeta Collections Supervisor