Summary
Overview
Work History
Education
Skills
Accomplishment
Project
Timeline
Generic

KAVYA S

Summary

Thorough Senior Analyst with over a 8+ years background in Retail & e-Commerce field. Excellent planning, organizational and communication skills. Self-reliant to perform analysis and make recommendations. Talented in client management and proven track record of transforming specific business goals related to growth and efficiency improvements.

Overview

9
9
years of professional experience
3
3
years of post-secondary education
5
5
Languages

Work History

Senior Analyst

Lowe's Services India Pvt. Ltd
12.2020 - Current


  • Handling team size of 14 members working for Canada marketing operations.
  • Prepares promotion activities to be loaded at the cash register and online.
  • Documenting the Process for the future reference and standardizing the workflow for the Canada based teams.
  • Work on the projects and creating a standard documentation for different stakeholders to understand the chain of functions involved in tags process.
  • Maintain communication between the Senior leadership team and the stakeholders by being the face of the team.
  • Collaborate with local and Canada partners on regular basis to understand Business area related processes/updates and bring back learning to the team. In addition, solve for any business area related issues.
  • Proven track record of successfully leading projects from conception to completion, with an emphasis on meeting deadlines, and client satisfaction.
  • Interact with the Canada Partners for the workflow information and documenting it.
  • Retrieves information from the merchants via Promolink and Marketing Planning Tool to assist stores in printing backers and labels.
  • Encodes the promotion prices using Macro Database to transmit them in Mainframe and in stores on time and accurately.
  • Work on the proofing/validating the flyer at different stages and before the flyer printing.
  • Collaborated with team to identify areas of improvement, develop solutions, lending a helping hand, and implement best practices.
  • Prepares promotion activities to be loaded at the cash register and/or online.
  • Modifies or corrects any changes using Ad Expire.
  • Ensures that the prices on the flyer match those transmitted in store.
  • Validates the prices and ensures accuracy on the print flyer.
  • Streamlines the processes while driving efficiency.

Digital Content Coordinator

L Brands (Victoria's Secret)
08.2018 - 12.2020
  • Managed content distribution to online channels and applications [for Victoria's Secret and PINK].
  • Executes daily updates and launches on Victoriassecret.com – Includes distributions, managing deliverables from merchants, marketing and creative partners and setting up the content for launch in the CMS, proofing and issue resolution. Editing site pages content according to the formatting rules to enable optimal shopping/brand experience for the customers. This entails editing copy, verifying copy accuracy, ensuring appropriate cross-sells are set up, setting up brands, ensuring images and swatches meet our quality standards, etc.
  • Tests functionality to ensure that applications, features, links and other site functions are technically performing as designed.
  • Successfully Conduct A/B tests and establish best practices.
  • Evaluate exception reporting to identify trends or possible website issues that will need further testing.
  • Owns QA/proofing for the content setup for daily site updates and launches.
  • Execute each internet site based on merchant's assortment plans, build product pages in the CMS by following the merchant's directions, proofing of the products set up, and to work closely with the category planner to make sure the information in the Sales Force tool matches the information in the CMS.
  • Serve as administrator for issues submitted in RITA (Online issue tracker), liaison between IT and other cross functional teams to help communicate and resolve issues.
  • Coordinates tasks and schedules and effectively communicates across departments to define scope of work/expectations and ensure deadlines for deliverables are met.
  • Maintain a state-of-the-art online customer experience, identifying process improvements, supporting special projects and working with multiple teams to execute the business vision.

Catalog Associate

Amazon
07.2015 - 08.2018
  • Created item set-up for FR, DE, US & IN marketplace.
  • Performing Defects reduction operations effectively and efficiently, coordinating with various Retail teams and managing a variety of Catalog issues [for FR, DE, US & IN marketplace].
  • Adapted to Amazon's Retail Systems Platform for supporting vendors and buyers in enhancing the retail selection on Amazon's online catalog.
  • Managing Operations inclusive of implementing short/long term plans.
  • Proficient in handling quality customer service operations, organizing process strategies and building relationships with various teams.
  • Preparation of Monthly reports and Daily inflow/Resolved Reports for reporting to management.
  • Expert in implications of new process improvement business development.
  • Experience in understanding business requirements, validating and raising clarifications.
  • Identifying and correcting bar code issues and updates the catalog.

Education

Bachelor of Commerce - Accounting And Business Management

MES Institute of Mangement
06.2012 - 06.2015

Skills

Workflow Analysis

Accomplishment

Lowe's India

  • Received Top Contributor Stock award for F.Y 2022.
  • Received VP award for demonstrating the Core Lowe's value (Collaborations) F.Y 2024.
  • Supervised team of 14 staff members.
  • Awarded as Rock Star of the month.

Victoria's Secret

  • Recognized for extra work done and awarded twice for the same.

Amazon

  • Awarded as Employee of the month (thrice).

Project

  • Created a macro which pulls the required details from the specific tool and cuts a ticket under category (CTI) with the Zero errors. This is mainly implemented for reducing the time taken for each associate to raise ticket and improve the productivity by 10%.
  • Automated the process with the time saving using Module/Macro, which will take around 5-6 minutes (Approx) 94% time saving over manual process. The Module/Macro automatically fills/updates the required fields in MPT tool like Flyer week & Price types to run Item Submission Report extraction & later which saves the file in required path in a standard file name format. Once the file is saved in the path, the macro automatically pulls the information from saved file to update the same information under the respective tag section in the Tracker by separating the patched areas items and all areas items accordingly in each tab.
  • Created single point repository of RACI method-based document for each Promotional tag. RACI SP approach is being used while creating the SOPs.

Timeline

Senior Analyst

Lowe's Services India Pvt. Ltd
12.2020 - Current

Digital Content Coordinator

L Brands (Victoria's Secret)
08.2018 - 12.2020

Catalog Associate

Amazon
07.2015 - 08.2018

Bachelor of Commerce - Accounting And Business Management

MES Institute of Mangement
06.2012 - 06.2015

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KAVYA S