Sangeetha S R
Kanakapura Main, Thalagattapura, Bangalore,KA
Summary
SOFTWARE TESTER I am working as a Software Tester for IBM Supporting the AT&T Account from. I Managed system testing, Training, Quality Assurance, System Issues and Trouble Tickets. Dynamic Software Tester with experience writing test scripts, debugging and implementing automation tests to help applications run smoothly. Collaborates with software team in continuous build and deployment process. Excels at learning new software tools and best practices in software quality assurance. Creative Test Lead with [4] years tracking down flaws via rigorous automated and manual diagnostic protocols. Designs novel and experimental approaches to eliminate all weakness from products by proactively uncovering flaws. Adept at employing diverse methods, including artificial intelligence and focus groups to optimally assess and improve software and hardware solutions. Software Tester effective at working in fast-paced testing environments to review software at each stage of development and production. Checks function, layout and operation for usability and visual design issues. Familiar with working in Agile-driven environments.
Overview
9
9
years of professional experience
1
1
Language
Work History
Software Tester
IBM INDIA PVT LTD
BANGALORE
01.2018 - Current
- I am working as a Software Tester for IBM Supporting the AT&T Account from
- I Managed system testing, Training, Quality Assurance, System Issues and Trouble Tickets
- Roles and Responsibilities:
- Developed more than 200 test cases
- Review software to determine its function and accessibility, evaluating how successful the code is
- Test specific functions to ensure they meet all expectations and fulfill specifications
- Create detailed reports of all found bugs and issues, including instructions to replicate them and potential solutions
- Implement programming fixes on the spot if the problem is simple enough to be tackled immediately
- Interact with programmers and software developers to relay information about software development
- Evaluate the aesthetics of software, taking client instruction into consideration and making recommendations to designers
- Improved bug elimination process to be more efficient
- Trained a resource on System Testing and Execution
- Providing on time support to production team on Post Deployment issues
- Mobile/ Web Testing
- Native Web Applications
- Web portal testing, Understanding software development and testing processes
- Proactive, and able to work independently
- Jira and Confluence knowledge
- Knowledge of SQL or JQL and html or xml
- Ubject Matter Expert:
- Oles and Responsibilities:
- Handling Team of 7 members
- On Floor Support on day-to-day scenarios
- Handling Escalations
- Validating the orders before handing off to downstream
- Training team on new scenarios
- Maintaining daily and monthly Working in progress orders report
- Responsible for reaching monthly Cycle Time and On Time Performance of the Team
- Dditional Responsibilities:
- Helped Process Transformation Team in GWA Regression Testing for consecutive 4 releases
- Awards and Recognition:
- Top performer award in Sept 2018 and July 2019
- Process Improvement Idea in Innovation Spark Idea got 1st Prize and got implemented in the process reducing 0.92 FTE
- Contributed Idea for Global Innovation Spark and the idea got implemented and got recognized by the team
Inside Sales Executive
AMPLE TECHNOLOGIES PVT LTD
BANGALORE
06.2016 - 10.2017
- Initiate and close sales for a leading supplier of IT solutions
- Sell service renewals and expand customer base in PAN India Locations
- Build relationships with key decision makers and match customers with the right solutions for their needs
- Oles and Responsibilities:
- Understanding the products and their USP and Pitching right products to the customers
- Make calls to leads pitch to them about the product explain them about the products
- Worked on testing
- Doing regular follow up over calls and Emails
- Maintaining, Building and updating Database
- Lead generation through social networking sites such as Linked In, Twitter, Facebook etc
- Researching on different tools to increase the business opportunities
- Fixing up the appointments with the for field sales executives
- Generating Sales Qualifies Leads
- Negotiating And closing the orders
- Co ordinating with vendors for Pricing and Availability of the products
- Researching About company and the decision maker
- Handling customer requirements for Apple, Dell, Lenovo, Autodesk, Adobe, Wacom, IBM etc Products
- Meeting Daily, Monthly and Quarterly Targets
- Handling a team of 4 members
- Cross Selling and Up selling the products
- Win back lost customers
EDUCTION PVT LTD
BANGALORE
01.2015 - 12.2015
- Answer education and study enquiries regarding education requirements of the students
- Provide academic guidance and support to students via the Study Assistance telephone line, email and on-line resource center
- Develop individual strategies for students with special study requirements and needs
- Reply to student correspondence as required
- Handle student walk ins at the Centre
- Follow up on leads generated through various sources
- Capture student profile
- Counsel and guide aspiring students about the various study options (local and international) available
- Meet revenue targets for the center by
- Provide complete information to clients based on their needs and aspirations
- Encourage telephonic leads and leads from other sources to walk into the Center for counseling
- Cross-selling relevant products
- Plan and execute the marketing activities necessary to achieve the center target
- Conduct classes for Group Discussions/ Personal Interviews and Analytical Writing
UNILOG CONTENT SOLUTIONS
MYSORE
08.2012 - 11.2014
- Domain expert for Classification- Assigning Items to common industry standard class groups like UNSPSC, Customer Schema and ETIM
- Worked on tool testing
- Manual and automated testing
- De-duplication and item master creation, cleansing, Normalization, Standardization, attribute value extraction, data enrichment
- Responsibility of handling the projects and proper distribution of work among the team members
- Adhering to the quality guidelines provided by the client
- Major projects undertaken North coast Electric, Clipsal, HD Supply, School Specialty and Airgas
- Good experience in test design
- Experience in free testing (w/o test cases)
- Understanding of programming basics and high-level architecture of WEB-based software
- Knowledge of SQL or JQL and html or xml
- Create and maintain test cases and test data using Quality Centre/Team Foundation Server and other tools
- Experience with industry standard testing and quality assurance methodologies and verification and validation processes
Education
Bachelor of Engineering - Electronics and Communication
GSSSIETW, Visvesvaraya Technological University
Skills
Cross-platform testing
SAFe Agile
77% of certified Scaled Agile Framework® (SAFe®) professionals pursue a SAFe certification for professional development, and 63% rely on SAFe certifications to prove their knowledge
Timeline
Software Tester
IBM INDIA PVT LTD
01.2018 - Current
Inside Sales Executive
AMPLE TECHNOLOGIES PVT LTD
06.2016 - 10.2017
EDUCTION PVT LTD
01.2015 - 12.2015
UNILOG CONTENT SOLUTIONS
08.2012 - 11.2014
Bachelor of Engineering - Electronics and Communication
GSSSIETW, Visvesvaraya Technological University
Similar Profiles
Pallavi Kumar Pallavi Kumar null
NA at IBM India Pvt Ltd, Bangalore IBM India PNA at IBM India Pvt Ltd, Bangalore IBM India P
Shruti PaintalShruti Paintal
SERVICE INTERGRATION MANAGER at Kyndryl India Pvt Ltd and IBM India Pvt LTDSERVICE INTERGRATION MANAGER at Kyndryl India Pvt Ltd and IBM India Pvt LTD
Akhila ShilpaAkhila Shilpa
Senior Project Manager at IBM India Pvt Ltd/ Kyndryl India Pvt LtdSenior Project Manager at IBM India Pvt Ltd/ Kyndryl India Pvt Ltd
Sudhir NigamSudhir Nigam
Senior Lead, Software Architecture (Automation Architect) at Kyndryl India Pvt Ltd (IBM India Pvt. Ltd.)Senior Lead, Software Architecture (Automation Architect) at Kyndryl India Pvt Ltd (IBM India Pvt. Ltd.)
Akhil Purushothaman PillaiAkhil Purushothaman Pillai
Value Stream Leader in Regional Service Centre at FESTO India Pvt LtdValue Stream Leader in Regional Service Centre at FESTO India Pvt Ltd