Rahul Fernandes
Bangalore
Summary
DevOps engineer with 7 years of specialized experience in DevOps and 21 years of overall expertise, committed to skill enhancement and organizational growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Devops Engineer
Torry Harris Business Solutions Pvt. Ltd.
06.2018 - 01.2026
- Orchestrating management of several Kubernetes clusters through OLCNE/Kubespray.
- Utilizing a range of Kubernetes tools such as EFK, Rancher, Grafana, Prometheus, node exporter, Loki, and Tempo
- Engineered tailored helm charts while overseeing upkeep of current helm charts.
- Facilitate multi-cluster management through Rancher.
- Developing CI/CD pipelines through Gitlab, in conjunction with establishing Gitlab runner configurations.
- Developed expertise in AWS Cloud Architecture while collaborating on diverse services.
- Configure infrastructure through Terraform and ArgoCD.
- Created API within Amazon API Gateway, streamlining communication between services. Implemented onboarding process for application on EKS for seamless operation. Utilized monitoring tools to assess application performance and troubleshoot issues.
- Established EKS cluster autoscaling through implementation of Karpenter
- Implemented load balancing strategies through ALB, NLB, and Nginx ingress controller. Oversaw secret management utilizing Vault and Sealed Secrets for enhanced security.
- General storage options S3, EBS, EFS and NFS deployment.
- Expertise in Linux automation through Shell scripts, Perl, Python, Ansible.
- Facilitated MongoDB cluster setup and management utilizing Ops Manager.
- Executed installation and maintenance of Elasticsearch cluster, enhancing search capabilities. Configured Fluent Bit to streamline log management processes. Administered Kibana, providing user-friendly access to analytics and insights.
- Experience in conducting load testing and performance testing with JMeter, simulation tools.
- Executed Dynatrace installation while overseeing monitoring processes
- Oversee incident management alongside release functions through ServiceNOW.
- Application operations management & platform management.
- Oversaw services including SES, SQS, SNS, Cognito, Trusted Advisor, Config.
- Torry Harris Integration Services
Senior DevOps Engineer
Torry Harris Business Solutions Pvt. Ltd.
06.2018 - 05.2023
- Configuration, Performance tuning, & troubleshooting application servers.
- Automating platform related jobs. Configuring and maintaining platform related monitoring tools like Oracle Enterprise Manager, Grafana etc.
- Analyzing VM related and application server related logs, thread dumps, system performance.
- Applying OSB/OEL patches to VMs.
- Patching WLS 11g,12c, OEM 13.2, 13.3, 13.4, 13.5.
- Installing Splunk, OEM, & Dynatrace agents on VMs.
- Working with upstream / downstream components to plan platform related/application related activities.
- Installation, configuration and maintenance of OEM13.2,13,3, 13,4, 13,5.
- Configuring required alerts for domains in OEM using shell scripting and sql queries.
- Release and incident management using ServiceNOW.
- Torry Harris Integration Solutions
Technical Lead
Cognizant Technology Solutions Pvt. Ltd.
09.2013 - 02.2017
- Supervised floor management and queue processes, establishing a professional work setting.
- Collaborating with clients and resolver teams, executing process updates efficiently and on schedule to team members.
- Producing and transmitting daily and monthly reports to clients and internal stakeholders.
- Orchestrating Bridge calls with multiple resolver teams for swift and enduring resolution of Major Incidents
- Cognizant Cloud Services
Senior Systems Executive
Cognizant Technology Solutions Pvt. Ltd.
09.2013 - 12.2015
- Resolved IT infrastructure issues reported by employees of Loblaw Companies Limited and retail stores through effective troubleshooting and support strategies.
- Routing incidents to suitable technical teams for effective resolution when required.
- Troubleshooting and correcting incidents initiated through web portal.
- Tackling aged tickets and recurring problems.
- Assist Field Service Technicians in diagnosing and solving problems while onsite
- Cognizant Network Services
- Administering floor support and conducting on-job training for new hires and peers upon request.
- Managed escalated calls from employees
Incident Lifecycle Coordinator
Hewlett Packard Global Soft India Pvt. Ltd.
08.2010 - 06.2013
- Liaising with the Customer as focal point for all high priority & major incidents reported.
- Providing technical direction and coordination to the resolver groups involved.
- Driving group chats and bridge calls effectively and also handling conflict situations and making quick decisions to resolve incidents.
- Using Escalation matrix appropriately to get appropriate level of focus from technical teams and management.
- Global Service Desk
- Handled User Access / Identity Management responsibilities when required.
- Handled End user escalations.
Production Manager
Radiant India
09.2003 - 07.2010
- Managing and supervising the production of Leather watch straps and waist belts.
- Ensuring that daily and monthly production targets are met and orders from distributors and dealers are ready for delivery at the specified time.
- Maintaining inventory of raw material and finished products.
- Quality Control and packaging.
Education
Diploma - Electronics and Communication Engg.
Acharya Pathshala Polytechnic
Bangalore01.2003
SSLC -
St. Joseph’s Indian High School
Bangalore01.1997
Skills
AWS EKS
Kubernetes
Dynatrace
Kibana
Grafana
Sentinel
Docker
OLCNE
Gitlab CICD
Linux
UNIX
C
C
Python
CSS
HTML
Java Script
Microsoft SQL
Oracle DB
MongoDB
Windows 10
Windows 11
Windows Server 2025
Visual Studio Code
Certification
- Diploma in Computer Hardware (A+) & Networking (N+)
- MCTS – Active Directory 2008
- AWS Solution Architect Associate – SAA-C03
Disclaimer
I, Rahul Fernandes, hereby declare that all information above is true in all respects to the best of my knowledge and belief., Bangalore, 2023-10-01
Hobbies and Interests
- Servicing & troubleshooting on personal computers & house-hold electrical and electronic equipment.
- Listening to Music & Radio
- Reading English Classics
Timeline
Senior Devops Engineer
Torry Harris Business Solutions Pvt. Ltd.
06.2018 - 01.2026
Senior DevOps Engineer
Torry Harris Business Solutions Pvt. Ltd.
06.2018 - 05.2023
Technical Lead
Cognizant Technology Solutions Pvt. Ltd.
09.2013 - 02.2017
Senior Systems Executive
Cognizant Technology Solutions Pvt. Ltd.
09.2013 - 12.2015
Incident Lifecycle Coordinator
Hewlett Packard Global Soft India Pvt. Ltd.
08.2010 - 06.2013
Production Manager
Radiant India
09.2003 - 07.2010
Diploma - Electronics and Communication Engg.
Acharya Pathshala Polytechnic
SSLC -
St. Joseph’s Indian High School