D. Mohan Kumar
Pune
Summary
Results-driven AWS Consultant with expertise in cloud-based application development and system reliability improvement. Proven track record of designing and implementing successful cloud-based solutions across various industries, including financial services, healthcare, and ecommerce. Skilled in reducing downtime by 50%, increasing customer satisfaction by 20%, and decreasing cloud costs by 30%. Proficient in disaster recovery planning, automation scripting, security controls, and providing technical guidance. With over 9 years of experience in technology, incident and change management, and client engagement within the ITES industry. Expertise in O365 Administration, RPA PAD Automation, and managing installations, troubleshooting, and optimization programs for Active Directory and Group Policies Objects. Strong abilities in ITIL operations, including SLA management, stakeholder management, and successful project delivery within set parameters. Efficient in providing technical support and ensuring the health and integrity of corporate messaging systems for end users. Skilled in managing high-severity incidents to ensure service availability with minimal impact. Possess excellent analytical skills and a process-oriented approach to achieving service and organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Software Engineer
Wipro Limited
04.2023 - Current
- Led team in successfully migrating all AWS CloudFront from WAFv1 to WAFv2 to ensure compliance with TRUST standards
- Terraformed AWS infrastructure and deployed AWS services to improve performance and scalability
- Managed entire AWS infrastructure as Code (IAC) to enhance operational efficiency
- Developed Custom and Managed rules for auditing resources and ensuring compliance with industry standards
- Implemented cloud cost optimization strategies resulting in a 30% reduction in costs and a 15% increase in ROI
Senior Technical Specialist
Gallagher Service Center (GSC)
09.2022 - 04.2023
- Managed and maintained cloud-based databases for a healthcare organization, ensuring compliance with HIPAA regulations and reducing data breaches by 60%
- Implemented security controls and best practices for cloud environments, resulting in a 75% reduction in security incidents and a 20% increase in customer trust
- Researched and evaluated new cloud technologies and services, leading to the adoption of a new cloud provider and a 30% reduction in cloud costs
- Monitored and optimized cloud infrastructure performance, resulting in a 50% reduction in downtime and a 20% increase in system performance
- Developed and maintained cloud cost optimization strategies, resulting in a 30% reduction in cloud costs and a 15% increase in ROI
Senior Technical Support Engineer L3
Concentrix Technologies
02.2021 - 09.2022
- Developed and managed the reliability of critical infrastructure systems, services, tools, and automation for a SaaS platform with over 10M annual users
- Implemented automated alerts for infrastructure issues, resulting in a 91% improvement in response time to critical errors
- Designed and deployed automated reports on web performance, saving 48 hours of manual reporting per month
- Managed AWS accounts, including setup and configuration of EC2 instances, RDS databases, VPCs, ELBs, CloudFront distributions, Route53 hosted zones, and health checks
- Strengthened security posture by implementing multi-factor authentication (MFA) on 21 administrator accounts
- Provided technical expertise to 10 clients, leveraging 6 cloud offerings including Amazon Web Services (AWS)
- Offered technical guidance and support to teams, leading to a 40% reduction in cloud-related issues and a 15% increase in overall system performance
Senior Analyst -Technical (L2)
Tech-Mahindra Limited
04.2019 - 02.2021
- Worked on Canadian project: ROGERS communications; managed complex business requirements for Microsoft O365 products and Microsoft group connected sites
- Met deadlines and handled multiple tasks, decisive with strong leadership qualities, flexible in work schedules
- Assisted Security & Compliance Admin Centers Team and provided technical solutions; configured, managed, secured, and troubleshot active directory organizational units and group policy
- Closely worked with Microsoft O365, Azure and Back-End Team to provide consistent support to the clients
- Ensured operational health of the SharePoint online environment including security, availability, performance, interoperability, and reliability administration support and configuration
- Managed maintenance of existing client SharePoint sites & sub sites, lists, libraries, and content including pages, workflows, and items
- Resourceful in troubleshooting domain/DS issues with Office 365, SharePoint, and e-mail connectivity issues
Senior Business Development Executive
Innate Research Services Pvt. Ltd
07.2016 - 03.2019
- Developed and executed successful RPC strategies to generate leads by pitching reports on antivirus and cloud database applications to clients in the USA, Canada, and UK
- Utilized ticketing tools to efficiently resolve customer queries by taking remote access and checking tool statuses in CRM
- Closed tickets promptly and ensured smooth user interface experience for customers
Senior Research Analyst
Sale - build ITES Services Pvt. Ltd
04.2015 - 05.2016
- Demonstrated strong leadership qualities by consistently meeting deadlines, managing multiple tasks, and providing technical assistance to customers/clients through phone and email communication
- Maintained and updated user access logins, licenses, and configured business units, while creating custom roles to provide specific access to users
- Supported Microsoft 365 products (Teams, Skype, Exchange Online, SharePoint Online) as a Support Engineer and coordinated with front-line team and end customers/clients to guide the transition to the cloud on the Microsoft 365 platform
- Utilized CRM tools to extract RPC data and managed calls to connect with RPC for lead generation
- Conducted in-depth market research analysis to identify emerging trends and opportunities for a Fortune 500 company and led cross-functional teams in designing and implementing research methodologies for data analysis
- Developed complex statistical models and forecasting tools for market performance prediction and presented findings and recommendations to executive leadership, driving data-driven decision-making and improving operational efficiency
Research Analyst
XPONENTIAL DATABASE PVT. LTD
08.2014 - 03.2015
- Utilized CRM Applications & Salesforce Reports to analyze data and provide actionable insights
- Managed Citrix applications to effectively resolve end user issues
- Collaborated with Break Fix Support Team for SharePoint and OneDrive online platform
- Worked closely with Expert Team to design, implement, and troubleshoot directory synchronization
- Troubleshot issues with SharePoint, Office 365 services, and AD Sync
- Coordinated with partners to provide remote assistance and end-to-end support for issue resolution
Education
BE - Electrical Engineering
RCET
BHILAI, CHHATTISGARH01.2013
Skills
- AWS Services (EC2, S3, RDS, VPC)
- Cloud Infrastructure
- Design and Implementation
- Infrastructure Cost Optimization
- Cloud Security Measures
- Automation Scripting
- Performance Monitoring
- Operating Software and web application server configuration and maintenance
- Configuration Management and Implementation
- Cloud Fundamentals and Cloud Security
- Technical support and User assistance, maintaining SLA
- Troubleshooting and Incident Resolution
- Cross-functional Team Collaboration
- AWS Cloud-based Application Development
- New AWS Services and Technologies Evaluation
- System Reliability Improvement
- Resource Utilization Improvement
- Compliance Management
- Network Administration
- Docker
- Terraform
- IAC Tools
- Jenkins
- CI/CD Tool
- AWS Services Professional
- DevOps Tools Professional
- Infrastructure as Code Professional
- Problem-solving Skills Professional
- Programming languages
- Web application development
- Project leadership
- Microservices architecture
- API development experience
- Problem-solving mindset
- Database programming
- System improvements
- Application release maintenance
- Performance improvements
- Time management expertise
- Troubleshooting
- Performance optimization
- Team reporting
- Virtualization
- Workflows and queries
- Software development lifecycle
- Operational support
- Technical support escalations
- Project management experience
- Software applications
- Solutions deployment
- System updates
- Performance optimization techniques
- System administration
- Technological integration
- Critical thinking capacity
- Team leadership
- Continuous delivery
- Software development lifecycle management
- Dashboard creation
- JIRA
- Continuous improvement techniques
- Troubleshooting and resolution
- Scripting languages: PHP, python, javascript
- Customer-centric approach
Certification
- Microsoft Certification for MS-900 Basic and Fundamentals
- Microsoft Azure AZ-900
- AWS Certified Solutions Architect - Associate (SAAC03)
- AWS Certified Solutions Architect - Professional (SAPC02)
- Oracle Cloud Infrastructure 2023 AI Foundations Associate (1Z0-1122-23)
- Certified Kubernetes Administrator (CKA)
Languages
English
Hindi
Telugu
Personal Information
- Date of Birth: 02/21/90
- Nationality: Indian
Timeline
Senior Software Engineer
Wipro Limited
04.2023 - Current
Senior Technical Specialist
Gallagher Service Center (GSC)
09.2022 - 04.2023
Senior Technical Support Engineer L3
Concentrix Technologies
02.2021 - 09.2022
Senior Analyst -Technical (L2)
Tech-Mahindra Limited
04.2019 - 02.2021
Senior Business Development Executive
Innate Research Services Pvt. Ltd
07.2016 - 03.2019
Senior Research Analyst
Sale - build ITES Services Pvt. Ltd
04.2015 - 05.2016
Research Analyst
XPONENTIAL DATABASE PVT. LTD
08.2014 - 03.2015
- Microsoft Certification for MS-900 Basic and Fundamentals
- Microsoft Azure AZ-900
- AWS Certified Solutions Architect - Associate (SAAC03)
- AWS Certified Solutions Architect - Professional (SAPC02)
- Oracle Cloud Infrastructure 2023 AI Foundations Associate (1Z0-1122-23)
- Certified Kubernetes Administrator (CKA)
BE - Electrical Engineering
RCET
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