Summary
Overview
Work History
Education
Skills
Notable Accomplishments
Timeline
Generic

ARUNBABU BS

Bangalore

Summary

Over all 2.9 years of hands-on IT experience in providing technical support for SCCM applications, I have honed my skills in deployment, application management, and troubleshooting. Me expertise in ensuring system stability and security while optimizing performance. I am adept at resolving complex issues, consistently enhancing user experience and system efficiency.

Overview

4
4
years of professional experience

Work History

Technical Lead

Cognizant Technologies Solutions
10.2024 - Current
  • Led SLA/KPI Reporting: Managed and delivered SLA and KPI reports, ensuring timely and accurate performance metrics.
  • Risk Management: Conducted risk assessments and implemented mitigation strategies to minimize operational risks.
  • Automation Initiatives: Spearheaded automation projects to improve efficiency and reduce manual workloads.
  • Daily Reporting: Oversaw the preparation and distribution of daily reports to track and manage operational performance.
  • · Quality of Service (QoS) and DMI Compliance: Monitored and maintained QoS and DMI standards, ensuring compliance with company policies.

Senior System Engineer

Cognizant Technologies Solutions
04.2023 - 09.2024
  • Involved in maintenance of records of daily communication transaction, problems and take remedial actions, or installation activities
  • Participate in on-call and PMI support for critical incidents
  • Assisted in the creation and maintenance of knowledge base articles for common IT issues
  • Supervise and direct team members for proper coordination in problem solving
  • Collaborated with other IT teams to escalate and resolve complex technical issues
  • Proven ability to manage and priorities multiple tasks in a fast-paced environment
  • Implement and improve ITIL processes to streamline incident resolution and problem-solving procedures
  • Excellent communication skills and ability to collaborate with cross-functional teams
  • Performing root cause analysis for DSAT and documenting the outcome for future service improvement
  • Auditing the team members internal process audits & process reviews for ensuring strict adherence as per defined guidelines
  • Top-performing team player with proven capabilities in providing guidance, and monitoring team for the compliance and new policy creation with the new group control environments within the business units

Engineer Trainee

Cognizant Technology Services
04.2022 - Current
  • Assisted users in identifying and resolving software-related issues they encounter
  • Provided support for various software applications, tools, and systems used within the organization
  • Managing and prioritizing incoming support requests through ticketing systems
  • Involved in maintenance of records of daily communication transaction, problems and take remedial actions or installation activities
  • Documenting solutions and common issues to create a knowledge base for future reference
  • Provided first and second-level support for IT issues, ensuring prompt and effective problem resolution
  • Configuration of cisco Jabber Phone set up for end users
  • Printer server configuration for the end-users
  • Delivered a high-quality customer experience and elevated customer satisfaction by successfully managing system issues, while adhering to the SLAs & work processes

HVAC Technician

01.2021 - 01.2022
  • Preparing the Budget report on monthly basis
  • Preparing the forecasting Planning for the current project expenses on monthly basis
  • Monitoring and streamlining the process and issues
  • Preparing the MIS and reporting to management on Daily, Monthly and Yearly basis
  • Preparing the PPT and publish the presentation on monthly basis
  • Defining business requirements and reporting them back to stakeholders
  • Updating the juniors and co works if any issues as found in working project
  • Team work: Develop cross-site relationships to enhance leverage of idea
  • Monitored and recorded change controls
  • Coordinating with external vendors and resolving the internal issues
  • Allocating the vendors to issue places to solve the issues and get updates
  • Analyzing the problems and preparing the root cause analysis and submitting to respective stake holders
  • Coordinate with vendors and getting their inputs for problem resolving and avoiding in future

Education

B. Tech - MECHANICAL ENGINEERING

Kalasalingam University
Tamilnadu
12.2020

Skills

  • SCCM Administration
  • Microsoft Intune Management
  • Active Directory Administration
  • Software Application Administration
  • User Access Control
  • Vendor Coordination Expertise

Notable Accomplishments

  • Most Appreciation Received from Clients and users for consistent performance.
  • Awarded from project Certificate Excellence.
  • Provided training to 7+ employees in team.

Timeline

Technical Lead

Cognizant Technologies Solutions
10.2024 - Current

Senior System Engineer

Cognizant Technologies Solutions
04.2023 - 09.2024

Engineer Trainee

Cognizant Technology Services
04.2022 - Current

HVAC Technician

01.2021 - 01.2022

B. Tech - MECHANICAL ENGINEERING

Kalasalingam University

Similar Profiles

CREATE PROFILE
ARUNBABU BS