Ritu Sharma

· Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation.

· Communicated project plans and progress to key stakeholders and project contributors.

· Coordinated presentations for customers and project members to detail project scope, progress and results.

· Communicated project plans and progress to key stakeholders and project contributors.

· Escalated emergency technical issues beyond scope to maintain optimum up-time.

· Accomplished client goals by providing quality technical projects.

· Create monthly reports for Quality Assurance and team productive report for internal presentation.

· Worked on Corporate offices to replace devices with new expertise devices

· Prepare/Upgrade Process documents, share knowledge to the team whenever any new challenges faced

· Work on Cost effective solution

· Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business

· Build credibility, establish rapport, and maintain communication with Customers at multiple levels

· Monitored network capacity and performance to diagnose and resolve complex network problems.

· Network Capacity planning for entire project

· Providing Monthly Capacity Analysis and forecasting for Customers and corporate offices

· Oversaw network performance, making changes to boost overall efficiency

· Analyzed and defined network requirements, optimization and support for Customer projects.

· Collaborated with engineering to report issues, manage project deliverables and provide status reports.

· Quarterly Governance calls with customer to address on going issues and risks and provide mitigation plans

· Identifying and implementing gaps that are found in the accounts that are being supported

· Provide critical support on BAU issues where ever applicable

Client :Wal-Mart

Roles and Responsibilities:

· Travelled onsite to USA for transitioning the process to India team.

· Define scope and identify strategies , lay the transition schedule, process maps, task and activities.

· Troubleshooting Routing Protocols -BGP, EIGRP, OSPF, NETFLOW, NAT, DHCP, Redistribution.

· Switching - Flavours of STP, VTP, Inter Vlan Routing, HSRP

· Providing inputs for standardizing the customer store network.

· Troubleshoot on Wireless controllers and end devices connected to them. Configure wireless devices with tech on site.

· Configuring routing (Route Maps, AS-Path, Local Preference) to load balance traffic across multiple ISP links.

· Configured Cisco BGP,OSPF, EIGRP, RIP & Static routing.

· Applications used- Remedy, Cisco Prime, Monitoring tool HPOV, Constellation Manager for Stratacache issue/vSAT.

Client :Wyndham

Roles and Responsibilities:

· Evaluate product diagnostics reports, error reports, and logs to isolate network and/or equipment issues

· Preparing Monthly and daily reports for client review’s

· Continuous Streamlining of process and transitioning of new requirements as per specifications

· Evaluate network trouble tickets escalated by L1 NOC technicians to determine nature of the problem, develop course of action, and follow through to successful resolution

· Evaluate product diagnostics reports, error reports, and logs to isolate network and/or equipment issues

· Analyze and interpret existing LAN/WAN infrastructures: provide information, provide configuration support of customer devices when necessary, and follow the documented change control procedures, advice or instruct and assist in problem resolution

· Configuration changes include upgrading the running configurations for TACACS, AAA, ACLs, SNMP, VTY, and Banner

· Performing Security hardening on all the routers and switches for various locations for Wyndham

· Proactive monitoring done with help of monitoring tool called Orion

· Responds to Tickets opened by routine alarms and Network issues

· Continue to drive issues with the Telco to ensure timely resolution of customer’s network outage

· Follows escalation procedures for the Telco when issues are not being resolved.