Chandan Kumar Jha

• Network Monitoring Tool “and checking the status of IT Network as well as SCADA Network with the help of Industrial Hivision IP Monitoring Software and Foxman ABB Software
• Worked on the entire Fibre Distributed Network of Reliance Energy Ltd through the UCST software, based on the SDH / PDH Principle
• Configuration of Hirschmann Switch , Moxa Switch and CDMA modems .

Working as IT Executive in Thermo Fisher Scientific India Pvt Ltd and providing all india and middle east IT Support Locally as well as remotely .

Managing team of more than 15 years across India to support more than 4000 thousands employees.

Representing India in Global weekly operational meeting to work on the SLA, EEI improvement and planning on new projects and initiatives.

Responsible for arranging the IT Assets for new onboarded employees on day one along with the IT onboarding training.

Providing training to end-user on latest collaboration tools which will help to work effectively(o365 Application, MS Team, Webex).

Handling escalation related to technical support for PAN India employee.

Inventory management and AOP planning for IT Assets for replacement or new addition.

Vendor co-ordination, Supply management and end user support .

Technical

• Data center administrator
• Add & remove user’s in Specific groups in Domain Server
• Troubleshooting of Logon Problems in Domain Environment
• Handling Users remotely using remote support tools.
• Managing Desktop, Laptop, Printer, Scanners, data cards and mobile handhelds etc .
• Resolution of user calls related to Desktop/Laptop (day to day problem fixing)
• Microsoft HoloLens configuration and training end-users.

• And providing all India IT Support in Thermo fisher Scientific India Pvt.Ltd from, Installation and managing of windows operating system (Win98, Win2000, WinXP Professional, Win2K3, Win Vista, Win 7and Win 8)
• Installation and Troubleshooting of Hardware and Software
• Add & remove user’s in Specific group in Domain Server
• Troubleshooting of Logon Problems in Domain Environment
• Handling Users remotely using Team viewer, VNC, Ammy Admin and net meeting
• Taking daily mail backup
• Managing Desktop, Laptop, Printer, Scanners and mobile handhelds etc
• Vendor co-ordination, Supply management and end user support
• Resolution of user calls related to Desktop/Laptop (day to day problem fixing)
• Updated anti-virus tools periodically on client machines
• Resolving the internal LAN and other network issues.

• And providing all India IT Support in Thermo fisher Scientific India Pvt
• Ltd from, Installation and managing of windows operating system (Win98, Win2000, WinXP Professional, Win2K3, Win Vista and Win 7)
• Installation and Troubleshooting of Hardware and Software
• Add & remove user’s in Specific group in Domain Server
• Troubleshooting of Logon Problems in Domain Environment
• Handling Users remotely using Team viewer, VNC, Ammy Admin and net meeting
• Taking daily mail backup
• Managing Desktop, Laptop, Printer, Scanners etc
• Vendor co-ordination, Supply management and end user support
• Resolution of user calls related to Desktop/Laptop (day to day problem fixing)
• Updated anti-virus tools periodically on client machines
• Resolving the internal LAN and other network issues.

• Project of (Punjab National Bank, NIA , NIC, UIIC, Himachal Gramin bank ) locations Hamirpur & Una Districts (H.P)
• WORKING PROFILE:
• I used to install, configure, troubleshoot and monitor lease line, ISDN line for banking sector.