Accomplished Operation Specialist II with extensive experience at IQVIA, demonstrating expertise in strategic planning, compliance and audit, and client management. Proven track record in providing innovative solutions and process improvements, leading employee engagement initiatives, and mentoring new hires. Recognised as a key subject expert and process champion, with a strong background in medical safety, adverse event reporting, risk management, and regulatory compliance. Adept at utilising pharmacovigilance databases and software to ensure high-quality case processing and safety data review. Career goal includes leveraging analytical skills and problem-solving abilities to drive continuous improvement in drug safety processes. Skilled in managing logistics and coordinating team efforts to streamline operations. Effective communicator with knack for problem-solving and fostering teamwork. Proven ability to adapt quickly and maintain focus under pressure, ensuring smooth workflow and timely results.