Summary
Overview
Work History
Education
Skills
Timeline
ARUN NEGI

ARUN NEGI

DELHI

Summary

Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses. Enthusiastic Senior Customer Service Representative with more than 2.5 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.

Overview

3
3
years of professional experience

Work History

Senior Customer Service Representative

COFORGE
05.2023 - Current
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
  • Mentored junior team members, contributing to their professional development and overall team success.
  • Managed multiple chat windows simultaneously while ensuring each interaction received personalized attention.
  • Handled high-volume chat interactions during peak hours while maintaining a professional demeanor at all times.
  • Worked closely with other departments as needed, ensuring proper collaboration for successful issue resolution.

Senior Customer Service Representative

BIG VALUE TRAVELS
09.2021 - 12.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed approximately 30 incoming calls, emails per day from customers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Bachelor of Arts -

ATMA RAM SANATAN DHARMA COLLEGE, DHAULAN KUAN
06.2017

High School Diploma -

ARMY PUBLIC SCHOOL, DHULAN KUAN
04.2013

Skills

  • Customer Support
  • Complaint resolution
  • Quality Assurance
  • Payment Processing
  • Call Control
  • Live chat support
  • Customer Service
  • Calm Under Pressure

Timeline

Senior Customer Service Representative - COFORGE
05.2023 - Current
Senior Customer Service Representative - BIG VALUE TRAVELS
09.2021 - 12.2022
ATMA RAM SANATAN DHARMA COLLEGE - Bachelor of Arts,
ARMY PUBLIC SCHOOL - High School Diploma,
ARUN NEGI