Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Preference
Timeline
BusinessDevelopmentManager
Anupam Dhar

Anupam Dhar

Summary

Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in Project Planning, Execution, Talented professional considered knowledgeable leader and dedicated problem solver. Brings 16 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

17
17
years of professional experience
3
3
Certification
2
2
Languages

Work History

Senior Transition/Program Manager

Wipro
10.2022 - Current
  • Led the entire lifecycle management of major events from the signing of commercial contracts by the sales and legal teams to final event closure
  • Served as the primary point of contact between event organizers and internal teams, ensuring seamless communication and collaboration throughout the process
  • Managed tasks of various departments to ensure timely and efficient execution of event-related activities while working collaboratively within a team structure
  • Communicated product and process needs to headquarters, collaborating with product/engineering teams to meet requirements and prioritize tasks
  • Created and maintained comprehensive Q&A documentation to address potential user incidents, ensuring effective support from the user support team
  • Ensured all requirements necessary for project goals were documented thoroughly, facilitating clarity and alignment across teams.

Senior Project Manager

Genpact
07.2021 - 10.2022
  • Engage in Key Customer Meetings: Actively participate in pivotal customer discussions, such as Tower review meetings, Transition Progress reviews, and Executive Steering Committee sessions
  • Service Excellence Plan Oversight: Direct the formulation and execution of the service excellence plan to deliver unique value
  • Ensure alignment, consolidation, innovation, and consistent delivery of PMO & Planning services to enhance client experience across all projects
  • Executive Leadership & Mentorship: Provide strategic leadership and guidance across the PMO & Planning functions and the broader organization
  • Support senior leaders through mentorship, succession planning, onboarding, training, and diversity initiatives.

Transitions Manager

GeBBS Healthcare Solution
08.2017 - 06.2021
  • Successfully managed end-to-end Transition and ramp-up of 25+ business processes and 1500+ FTE for key healthcare clients
  • Ability to manage multiple priorities and assess and adjust quickly to changing priorities
  • Collaborate with other cross organizational stakeholders to ensure smooth functioning
  • Monitoring deliverables and ensuring timely completion of projects
  • Excellent interpersonal (verbal and written) communication skills are required to support working in project environments that includes internal, external and customer teams
  • Project

Logical Software Solutions
02.2016 - 07.2017
  • Single Point of contact responsible for directing and planning the day-to-day tasks and deliverables
  • Make key decisions to ensure the successful implementation of all initiatives
  • Responsible for all phases of offshoring Legal process and project support, including initial project scope discussions with law firms, litigation departments, and data collection vendors; database design; review workflow implementation; production delivery and matter archiving
  • Led the Implementation of Information Governance, Risk and Compliance solutions to UK clients/ law firms to automate Enterprise Data Management, Litigation, and Compliance monitoring.

Project Manager

Aon Hewitt
05.2011 - 06.2015
  • Managed annual enrollment processes for Fortune 500 US clients, serving as the primary point of contact and building strong client relationships
  • Developed and executed project plans, ensuring timely completion of milestones and deliverables
  • Collaborated with cross-functional teams, including HR, Finance, and IT, to coordinate project activities and ensure seamless execution
  • Designed and customized compensation and benefits programs tailored to clients' organizational goals and objectives.

Senior Process Analyst

IBM Daksh
10.2007 - 12.2010
  • Managed and resolved escalated issues for chat and email processes, ensuring timely and effective resolutions
  • Implemented a streamlined escalation process, reducing resolution times by 20%
  • Led and mentored a team of 5 customer service representatives, focusing on coaching, training, and performance evaluations.

Education

Bachelor’s degree - Arts and Humanities

University of Delhi

Skills

  • Problem-Solving
  • Project Management
  • Detail Oriented
  • Strategic Planning

Accomplishments

  • Trained
  • 7 Quality Tools Certified
  • FMEA Specialist
  • Strategic Planning and Innovation Management
  • SKILLS
  • Analytical Skills, Communication, On Site, Organization Skills, Product Lifecycle Management, Q&A, Strategic Thinking

Certification

PRINCE2 Certification in Project Management Certified Scrum Master PMP Certification

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Work-life balancePersonal development programsCareer advancementCompany Culture

Timeline

Senior Transition/Program Manager

Wipro
10.2022 - Current

Senior Project Manager

Genpact
07.2021 - 10.2022

Transitions Manager

GeBBS Healthcare Solution
08.2017 - 06.2021

Logical Software Solutions
02.2016 - 07.2017

Project Manager

Aon Hewitt
05.2011 - 06.2015

Senior Process Analyst

IBM Daksh
10.2007 - 12.2010

Bachelor’s degree - Arts and Humanities

University of Delhi

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Anupam Dhar