RAVI KUMAR LAL
Electronics & Tele-Communication
Ankleshwar,Gujarat
Summary
Senior Desktop Support Engineer handling users with hardware and software troubleshooting, workstation setup, and end-user issue resolution across busy support environments. Supports smooth operations by restoring access quickly, documenting fixes, and coordinating with network teams when problems cross system boundaries. Leverages MS Office knowledge and field coordination experience to support users with fewer delays.
Overview
3
3
Language
10
10
years of professional experience
Work History
Desktop Support Engineer
Corporate Infotech Pvt. Ltd.(CIPL)
Ankleshwar
07.2024 - Current
- Currently placed in ONGC CPF Gandhar working as a Desktop Support & Network Engineer from July 2024 till now.
- Managed approximately 120 ONGC Assets in different locations from Dahej, Gandhar and Jambusar area with regular 10-15 calls/tickets per day to resolve.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Boosted system availability by conducting regular maintenance tasks, including firmware updates and hardware replacements.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
Team Leader(TL)
Gtpl Hathway
Ankleshwar
09.2023 - 07.2024
- Managed approximately 30-50 incoming calls, emails per day from customers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Streamlined workflow processes, resulting in increased productivity and reduced turnaround times.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
Desktop Support Engineer
Corporate Infotech Pvt. Ltd.(CIPL)
Ankleshwar
10.2022 - 09.2023
- Placed in ONGC CPF Gandhar.
- Managed approximately 75 Assets in different locations from Gandhar to Jambusar area with regular 10-15 calls/tickets per day to resolve
- Diagnosed and resolved hardware and software issues for end-users, ensuring timely support and minimal downtime.
- Installed and configured operating systems, applications, and peripheral devices to optimize user functionality.
- Provided training to users on new technologies, enhancing overall user competency and satisfaction.
- Conducted regular maintenance checks on computer systems, proactively addressing potential issues before they escalated.
Field Engineer
GTPL HATHWAY PVT.LTD.
Ankleshwar
09.2019 - 10.2022
- Managed approximately 20-30 installation and maintenance of fiber optic networks, ensuring optimal performance and reliability.
- Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
- Conducted site surveys to assess project requirements, facilitating accurate planning and execution.
Service Engineer
Netlink Websolution Pvt. Ltd
Ankleshwar
04.2017 - 09.2019
- Worked as a Service Engineer in the field of Fiber Optics and Wireless devices from April 2017 to Sept 2019.
Representative Operation
GTPL HATHWAY PVT.LTD
Surat
07.2016 - 04.2017
- Managed approximately 40-50 customer's inquiries and resolved issues through effective communication.
- Collaborated with sales team to identify customer needs and tailor solutions accordingly.
- Implemented quality control measures to improve service delivery standards.
- Coordinated service installation schedules to optimize operational efficiency.
- Analyzed customer feedback to identify areas for service enhancement.
Education
B.E - Electronics and Tele-Communication
Shri Sadvidya Mandal Institute of Technology
Bharuch01-2016
H.S.C - Science Stream
Shree Gattu Vidyalaya
Ankleshwar01-2012
S.S.C. -
Shree Gattu Vidyalaya
Ankleshwar01-2010
Skills
Cisco switch configuration
Ms office
Troubleshooting in computer hardware and software
Active Directory administration
Network troubleshooting
Router configuration
Interests
Travelling, Listening music, Playing Cricket, Reading
Extra Curricular Activity
Participated in “AERONOTIC WORKSHOP” in NIRMA University. Participated in “ROBOZEST” IN SVMIT, BHARUCH.
DECLARATION
I hereby declare that the above-mentioned information is true to the best of my knowledge.
Timeline
Desktop Support Engineer
Corporate Infotech Pvt. Ltd.(CIPL)
07.2024 - Current
Team Leader(TL)
Gtpl Hathway
09.2023 - 07.2024
Desktop Support Engineer
Corporate Infotech Pvt. Ltd.(CIPL)
10.2022 - 09.2023
Field Engineer
GTPL HATHWAY PVT.LTD.
09.2019 - 10.2022
Service Engineer
Netlink Websolution Pvt. Ltd
04.2017 - 09.2019
Representative Operation
GTPL HATHWAY PVT.LTD
07.2016 - 04.2017
B.E - Electronics and Tele-Communication
Shri Sadvidya Mandal Institute of Technology
H.S.C - Science Stream
Shree Gattu Vidyalaya
S.S.C. -
Shree Gattu Vidyalaya