Charu Vinod

• Responsible for developing a strategy for partner acquisition, identifying new partnership opportunities, developing a business case for these partnerships, and create a Go market plan highlighting clear opportunity, product features, and business value for all stakeholders
• Own the alliance marketing P&L thereby ensuring revenue growth through new and existing partnerships.
• Do extensive structured product partnerships with Edtech players, Schools & Colleges and other alternate Education institutes. This will include API integrations, new product development with alliance partners in order to grow revenue growth for the company- Prospect relentlessly to build the pipeline and build strong personal relationships with prospective alliances
• Build and nurture small hunting and farming teams to achieve revenue KPIs
• Work with stakeholders across marketing, product management, engineering, finance, legal, and data science to penetrate products and partnerships.
• Reporting and Monitoring performance
• Has keen attention to details, good at numbers, and creating relevant reports for the consumption of CBO and CEO.
• Managing branding and communication for the proposed product partnerships.- Work closely with the brand director to ensure smooth execution of partner marketing deliverables.

Contract, Pricing & Billing Responsibilities

• To establish and support delivery of the Pricing Framework outlined by the Leadership. Articulate Pricing Model to Client and clarify questions.

• To conduct requirement gathering and check feasibility of the solutions proposed along with the Solution Architects

• Work on Contract Schedules and align with Client and Delivery teams

Transformation Responsibilities

• Assess Feasibility, Scoping, Design, Build & Execution of the Project. Complete understanding and execution of SDLC

• Showcase the benefits derived – FTE savings and impact on Delivery

• Explore other transformation & Improvement projects – RPA, Lean Six Sigma, etc.

Service Delivery Responsibilities

• Execution on Operational deliverables through a robust operational and controls/compliance framework

• Drive Transformation across F&A processes to enable best in class performance and cost of operations

• Engage with customers to understand and address customer pain points

• Provide direction and coaching to the operations team for delivery of goals, promote a learning culture and build a strong team

• Align to customer goals and deliver on commitments consistently

• Highlight risks, be proactive and predictive and develop mitigation plans

• To build impactful customer relationship; enhance Net Promoter Score

• Liaise with the Business Transformation team in scoping activities for the finance transformation

• Building, developing and retaining capabilities within the team to achieve the stated goals.

• Develop departmental plans, including business, production and/or organizational priorities

• Interpret internal and external business issues and recommends solutions/best practices.

• Decisions are guided by resource availability and functional objectives.

• The role demands domestic accountability along with some amount international accountability

Responsibilities as Operations Manager – Jan. 2017 to Sep. 2019

Managing a team that work for all Europe Accounts payable activities –

o Indexing,

o Invoice Processing (Automated OCR)

o Resolving On-Holds

o Vendor Master

o Payments

o Service Desk

Responsible for a process within Accounts Payable Operations including:

o Hiring, training, and employee development;

o Ensuring existing policies and procedures are followed;

o Managing annual team performance – Creating Goals in line with Management Strategies

o Leading and developing a team of circa 90+ AP Analysts/AP Specialists, 2 Assistant managers, 5 Team Leads across payables process·

Act as an escalation point in resolving complex outstanding issues with internal and external business partners.

Innovating processes and exceed expectations in a dynamic, fast-paced environment, primarily driving innovation on behalf of customers / vendors by using the Six Sigma defect reduction techniques (DMAIC)

Build and monitor performance metrics, with principal focus on ensuring on-time payments, cost out initiatives and estimating future headcount growth by country·

Maintain weekly and monthly communications and metrics reporting with Clients.

Reporting – Provide exhaustive analysis on POT and Invoice Cycle Time to the Clients to measure the performance and bridge any gaps.

Primary Responsibilities:

Managing a team that works with our Non-Retail partners, Finance, Transportation, Fulfillment center operations teams to ensure we service our vendors in a manner fitting with our "Customer Obsession" philosophy.

Responsible for smooth operations of WW Non-Inventory Vendor Payables operations at Hyderabad, which includes Vendor-setup, and Other Vendor Payables activities.

Responsible for a process within Accounts Payable Operations including:

o Hiring, training, and employee development;

o Managing group workload - establishing priorities;

o Ensuring existing policies and procedures are followed;

o Managing annual performance targets and operating budget; creating and monitoring appropriate performance metrics.

o Leading and developing a team of circa 50 AP Analysts/AP Specialists, 2+ Operational managers across payables process·

Act as an escalation point in resolving complex outstanding issues with internal and external business partners.

Innovating processes and exceed expectations in a dynamic, fast-paced environment, primarily driving innovation on behalf of customers / vendors by using the Six Sigma defect reduction techniques (DMAIC)

Business Responsibilities·

o Drive development and expansion of systems and processes required to execute on-time payments to Vendors·

o Own defining / adhering to policies related to AP and drive consistency with entities globally.

o Solving complex customer/vendor issues and proactively heading off negative service trends. Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures.

o Build and monitor performance metrics, with principal focus on ensuring on-time payments, cost out initiatives and estimating future headcount growth by country·

o Drive the expansion of self-service functionality in order to improve vendor experience and reduce manual processes·

o Maintain weekly and monthly communications and metrics reporting with Director and VP level business partners.

o Developing, modifying and maintaining the operational and design effectiveness of internal controls.

o Partnering with Internal Audit· Lead cross functional systems and process improvement initiatives.

Process Responsibilities:

• Manage and Maintain Process health as per agreed matrix
• Adhering to Audit guidelines lay down for the process and to maintain relevant documentation to be produced during External Audit.
• Day-to-day process decisions, address any concerns from internal/external stakeholders/customers and support team to deliver efficiently.
• Schedule and present Weekly/Monthly/Quarterly meetings to showcase achievements, address any concerns and build a robust client relation
• Working closely with the Onshore Team in order to finalize changes proposed for Process improvements Business Case and to initiate the sign-off from the Service Owner & Service Line Lead
• Monitor and screen the Quarterly Review of Process Documentation
• Defining & Finalizing the SLA KPI for the business getting offshored is based on the inputs and discussion with the SI Partners (Service Integrator) considering the Historical Data
• Dashboard Reporting, Slide Deck Creation for the Steer-Co
• Performance Management – Timely 1-2-1s, Training need identification, Talent Management. Working with Team Members and Team Leaders to track progress on Areas of improvements identified.

People Responsibilities:

• Process and Business knowledge gap analysis and calibrate the team.
• Conduct Process and Business Knowledge sessions and knowledge checks
• Performance management – 1 –on-1’s ; Performance Appraisals; Promotions
• Monitor Work allocation procedure
• Resource management – Attrition control, Recruitment and Learning & Development
• Team Member Performance review, management and reporting
• Conducting performance coaching and feedback session
• Conducting process improvement brainstorming sessions
• Design accreditation methodology
• Cross Training need analysis and measuring progress
• Dispute resolution within the team
• Skill set identification

Process Responsibilities:

• Responsible for deliverables as per agreed SLA for 4 Processes.

• Achieve agreed monthly KPI

• Manage internal stakeholder expectations – Treasury for Forecasting; Business contacts for timely payments of Vendor accounts

• Monitor and support the analysis of monthly Supplier Reconciliations

• Review and Manage Work Flow for Vendor payment of Invoices for Domestic (Australian) and Foreign Vendors (Non-Australian Vendors)

• Daily and weekly work review meetings with Onshore sub-process owners to manage expectations and understand health of the process.

• Monthly and Quarterly performance review meetings with Onshore and Offshore process owners

• Adhering to Audit guidelines lay down for the process and to maintain relevant documentation to be produced during External Audit.

People Responsibilities:

• Process and Business knowledge gap analysis and calibrate the team.

• Conduct Process and Business Knowledge sessions and knowledge checks

• Performance management – 1 –on-1’s ; Performance Appraisals; Promotions

• Monitor Work allocation procedure

• Resource management – Attrition control, Recruitment and Learning & Development

• Team Member Performance review, management and reporting

• Conducting performance coaching and feedback session

• Conducting process improvement brainstorming sessions

• Design accreditation methodology

• Cross Training need analysis and measuring progress

• Dispute resolution within the team

Skill set identification

June 2010 – June 2011 Process Leader (International Accounting) Accounts Payable

• Successfully migrated and stabilized the process from AllianceBernstein L.P. (London - UK) in June 2011.
• Migrated the process from AllianceBernstein L.P. (White Plains, New York – US) in June 2010. Working as an Accounts Payable Auditor for the Finance Department of AllianceBernstein, an US based Asset Management Company
• Working as an Accounts Payable Process Leader for the Finance Department of AllianceBernstein, an US based Asset Management Company.

Job Responsibilities:

Process Responsibilities:

• Responsible for deliverables as per agreed SLA for two regions, US and UK.

• Achieve agreed monthly KPI, i.e. Accuracy and TAT

• Striving for People (Team Members) and Process Owner (Onshore and Offshore client) satisfaction.

• Review and Manage Work Flow for Vendor payment of Invoices for Domestic (US and UK) and Foreign Vendors (European countries)

• Review and Manage Work Flow for Expense Reporting of employee expenses

• Daily and weekly work review meetings with Onshore sub-process owners

• Monthly and Quarterly performance review meetings with Onshore and Offshore process owners

• Publishing Dashboard on bi-weekly and monthly performance of the team.

• Creating and publishing Error Analysis, Pareto Analysis to the Operations Manager to provide update on process health.

• Handle creating and maintaining all ISO documentation for the team

Oct ‘08 – June ‘10 Process Specialist – Professional Development [AllianceBernstein] Learning & Development

Migrated the process from AllianceBernstein L.P. in October 2008. Working as a Training coordinator for the Professional Development Department of AllianceBernstein, an US based Asset Management Company. The work profile primarily deals with working with the Global Operations Professional Development department that supports more than 900 employees around the globe. Professional Development provides high-quality learning programs (through e-Learning solutions) and services to employees and manages strategic communication.

May ’06 - Oct ‘08 Banking – UK Finance Accounts Receivable

A UK based Company dealing in Life & Non - Life Insurance.

Started as an Associate and moved to a role of a Specialist and have been working for 3 years for the Non - Life Insurance queue i.e. the General Insurance like Commercial and Private Motor, Household, Property, Travel and Accident insurance.

The company has different department like the Underwriting and Account. I have worked in the Banking process which is a part of the Accounts, where I deal with direct clients, brokers and UK counterparts to

1. collect insurance premium payments

2. solve queries relating to the premium on the policy,

3. Verify the risk covered by the insured

4. Explaining the premium details, etc.

Job Responsibilities:

• Providing quality service by giving excellent customer service.

• OJT Mentor (ON-JOB-TRAINING) by training 3 - 4 batches of trainees. [Each batch of more than 12 trainees].

• Smooth and effective communication.

• Understand customer needs and deliver excellent results.