Antra Sharma
Senior UX Designer
Summary
Strategic and hands-on Senior UX Designer with over a decade of experience crafting human-centered design for large-scale platforms such as Gen AI, Community Platform, CPQ solutions, and Workforce automation. Specializing in full-stack UX design, data visualization, design systems, and delivering impactful, scalable digital experiences. Known for enhancing user satisfaction through intuitive design solutions and making significant project contributions. Demonstrated expertise in user research and interaction design to create seamless user experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior UX Designer
YUJ
01.2021 - Current
- Defined the UX vision for AI-driven agentic chatbots, improving agent efficiency by 30% through streamlined workflows and automation.
- Unified 5+ assistant chatbots into a scalable framework, ensuring design consistency and efficiency across platforms.
- Redesigned the CPQ platform, leading to a 25% increase in sales conversion rates by simplifying the quoting process.
- Developed a UX KPI framework, measuring UX success and optimizing performance through data-driven insights.
- Led cross-functional design reviews, aligning UX strategy with executive stakeholders and product teams.
- Developed a unified Community Platform, enhancing user engagement through research-led UX improvements.
- Conducted regular usability testing sessions, gathering valuable feedback from users to inform iterative improvements on designs.
- Mentored junior UX designers, fostering a productive learning environment that facilitated professional growth and skill development.
Senior UX Designer
Freelance
08.2020 - 03.2021
- Led the end-to-end UX strategy for a print-on-demand platform, improving conversion rates by 20% through UX optimizations.
- Designed dynamic user journeys, making product customization seamless and intuitive.
- Evaluated existing user interfaces for improvement opportunities, leading to significant enhancements in overall user satisfaction.
- Streamlined workflows for design projects, optimizing collaboration between team members and reducing project timelines.
UX Senior Analyst
Accenture
01.2020 - 07.2020
- Designed a Workforce Automation Planning Tool, improving workforce efficiency by 35% using AI-powered UX solutions.
- Developed UX KPIs, enabling data-driven decision-making for leadership teams.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Collaborated with stakeholders to identify business needs and data sources.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Product Designer
Andor Communications
11.2019 - 01.2020
- Designed mobile experiences for StoryZ, LightX, and VMX Video Editor, improving engagement by 15% through UX enhancements.
- Collaborated closely with the Product Manager to create app flows, user stories, and wireframes to enhance the overall UX.
- Coordinated with developers throughout the entire product lifecycle, ensuring alignment between design vision and technical specifications.
- Brainstormed with peers and other members of design team to determine enhancements and product features.
Product Designer
PAX Technologies
12.2018 - 08.2019
- Designed Android POS solutions to enhance business transactions and user experience.
- Developed a merchant and inventory management web portal for the payment industry.
- Conducted research-driven UX enhancements to improve usability and efficiency.
- Conducted thorough evaluations of existing products, recommending enhancements that led to improved customer satisfaction rates.
- Documented each step in product's design process for use in manuals.
Senior Executive (UI/UX Designer)
Spice Labs
04.2017 - 11.2018
- Designed and managed the UI/UX for an HR app for Indoset Oredoo.
- Worked on the Seller & Rider app for a logistics project.
- Created wireframes, user stories, and flowcharts for iWork, IPM, and iConnect apps.
- Collaborated with the PM to produce requirement documents and conducted usability testing.
- Led design research activities and delivered pixel-perfect production assets.
- Worked closely with engineers to implement design solutions.
Graphic Designer
Bharat BPO
02.2016 - 03.2017
- Designed graphics & visual assets for business presentations, web portals, and advertising materials.
- Developed branding assets for multiple business processes.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Conceptualized creative designs for print materials, banners, and signs.
Graphic Designer
Jewelsfame.com
10.2014 - 10.2015
- Created web page creatives, email templates, social media graphics, and banner ads to enhance online brand presence.
- Developed creative design for print materials, brochures, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
Education
Bachelors - Multimedia
Makhanlal Chaturvedi National University of Journalism & Communication
01.2014
Skills
- UX Strategy & Research : UX Research (Qualitative & Quantitative), Usability Testing & Analysis, Journey Mapping, User Journey Mapping, Persona Development, Competitive Analysis, User-Centered Design, Product Discovery, Product Strategy Alignment, Requirements Gathering, Data-Driven Design, Customer Experience (CX) Strategy, KPI-Driven Design, A/B Testing, Behavioral Analytics, Strategic Thinking, Design Thinking
- Interaction & Experience Design : User Experience Design (UX), Interaction Design (IxD), Information Architecture, Wireframing & Prototyping, Motion Design & Prototyping, Problem Solving, Decision-Making, Agile & Lean UX, Design Facilitation Workshops, Design Reviews & Critiques, Usability Testing, Accessibility, Task Flows
- Visual & UI Design : User Interface Design (UI), Visual Design, Design Systems & Style Guides, Responsive Web & Mobile Design, Accessibility, Sketch, Figma, Adobe XD, Illustrator, Photoshop, InVision, Zeplin, UI Specifications
- Product & Business Alignment : Product Strategy Alignment, Product Discovery, Customer Experience (CX) Strategy, KPI-Driven Design, Data Analytics, Strategic Thinking, Stakeholder Communication, Cross-Functional Team Collaboration, Design Ops, Decision-Making
- Collaboration & Communication : Stakeholder Communication, Cross-Functional Team Collaboration, Design Facilitation Workshops, Conflict Management, Mentoring Junior Designers, Design Reviews & Critiques, Presentation Skills, Workshop Facilitation, Team Alignment
- Tools & Execution : Figma, Adobe XD, Illustrator, Photoshop, Sketch, Miro, FigJam, Lucidchart, InVision, Zeplin, Jira, Confluence, Notion, Trello, Asana, Project Management Tools, Collaboration Platforms
Certification
- Prompt Engineering for ChatGPT
- Generative AI Leadership & Strategy
- Human-Computer Interaction - HCI
- Data-Driven Design: Quantitative Research for UX
- Design Thinking: The Ultimate Guide
- Design for the 21st Century with Don Norman
- Journey Mapping
- User Experience: The Beginners Guide
- User Research Methods and Best Practice
- Conducting Usability Testing
- Building AI Powered Chatbots
- Agentic AI and AI Agents: A Primer for Leaders
Accomplishments
- Improving agent efficiency by 30% through streamlined workflows and automation.
- Unified 5+ assistant chatbots into a scalable framework, ensuring design consistency and efficiency across platforms.
- Increase in sales by 25% by redesigning the CPQ platform.
- Spotlight Award - Verizon (Received twice within 6 months for outstanding performance)
- Lemonade Award - Verizon (Best Performer of the Month)
- #Impacting Partner Award - Publicis Sapient (Recognized for high-impact contribution)
- Yuj Ambassadors Award - (For exemplary team collaboration and initiative)
- #YouAreIncredible Award - (Awarded for strong commitment and ownership in project delivery)
Timeline
Senior UX Designer
YUJ
01.2021 - Current
Senior UX Designer
Freelance
08.2020 - 03.2021
UX Senior Analyst
Accenture
01.2020 - 07.2020
Product Designer
Andor Communications
11.2019 - 01.2020
Product Designer
PAX Technologies
12.2018 - 08.2019
Senior Executive (UI/UX Designer)
Spice Labs
04.2017 - 11.2018
Graphic Designer
Bharat BPO
02.2016 - 03.2017
Graphic Designer
Jewelsfame.com
10.2014 - 10.2015
Bachelors - Multimedia
Makhanlal Chaturvedi National University of Journalism & Communication
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