HARSH KHEMANI
Entrepreneur
Gurugram
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Results-driven entrepreneur with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Reservation and Ticketing Agent
Air France KLM Airlines
Gurgaon
02.2010 - 02.2011
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
Travel Consultant
Yatra Online Pvt Ltd
New Delhi
06.2012 - 01.2013
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Completed accurate reservations for business travelers at point of sale.
Director
Trips On Trips
New Delhi
03.2013 - 09.2015
Managing Director
Flights Mojo
Gurugram
10.2015 - Current
- Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Spearheaded matrix organizational plan with clear roles and responsibilities to enhance processes, maintain quality and enforce regulatory compliance.
- Created organization's mission and vision statements for use by employees.
- Developed innovative sales and marketing strategies to facilitate business expansion.
Education
French Diploma - Language Arts Education
Alliance Francais De Delhi
Lodhi Road 01.2010 - 10.2011
Tourism
Kuoni Academy
Defence Colony 03.2010 - 03.2011
IATA Certification - Tourism And Travel Management
IATA Foundation
New Delhi 03.2010 - 03.2011
B.Com Pass - undefined
Open Learning University Of Delhi, Ryan International School
C.B.S.E
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Ryan International School C.B.S.E
Skills
Corporate leadership
Business Development
Process improvements
Business administration
Business planning
Business alliances
Business start up
Additional Information
- Phone : , 9811484933 Date of Birth : 28-05-1990 Permanent Address: B-4/124, Safdarjung Enclave New Delhi - 110029
Timeline
Managing Director
Flights Mojo
10.2015 - Current
Director
Trips On Trips
03.2013 - 09.2015
Travel Consultant
Yatra Online Pvt Ltd
06.2012 - 01.2013
Tourism
Kuoni Academy
03.2010 - 03.2011
IATA Certification - Tourism And Travel Management
IATA Foundation
03.2010 - 03.2011
Reservation and Ticketing Agent
Air France KLM Airlines
02.2010 - 02.2011
French Diploma - Language Arts Education
Alliance Francais De Delhi
01.2010 - 10.2011
B.Com Pass - undefined
Open Learning University Of Delhi, Ryan International School
C.B.S.E
undefined
Ryan International School C.B.S.E