P V Ram
Hyderabad
Summary
With strong problem-solving abilities, a willingness to learn, and excellent communication skills, I am prepared to contribute to team success and achieve positive results. Thriving on tackling new challenges, I am eager to advance organizational objectives with dedication and enthusiasm. My commitment to delivering high-quality work is matched by my ability to maintain strong client relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Management Trainee
Genpact
2017.10 - 2022.01
- Company Overview: Genpact India Pvt Limited
- | Hyderabad
- Improved operational efficiency through collaboration with senior management led to a 15% increase in workflow productivity
- Cultivated team relationships, reducing conflict resolution time by 20% and enhancing overall cohesion
- Addressed 10+ daily customer inquiries via telephone and email, maintaining a 95% customer satisfaction rate
- Developed and deployed system life cycle methodologies, achieving a 10% improvement in system quality
- Contribute to operational oversight, business development, and process improvement, resulting in a 12% efficiency boost
- Resolved escalated concerns led to a 25% reduction in escalation rates
- Planned and executed team projects with a 90% success rate in meeting or exceeding objectives
- Managed a process re-engineering project to improve and consolidate end-to-end service processes
- Genpact India Pvt Limited
- | Hyderabad
Education
Master of Business Administration -
JNTUH
01.2015
Bachelor of Commerce -
01.2012
Skills
- Data Entry and Management
- Fast and Accurate Typing (WPM: 50)
- Remote Work Proficiency
- Time Management and Attention to Detail
- Proficient in Microsoft Excel, Google Sheets, MS Office Suite
- Strong Written Communication Skills
- Ability to Meet Deadlines in a Remote Setting
- Problem Solving and Analytical Thinking
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
Typing Speed Certification from RATATYPE, 40 WPM
Additional Information
Available to work in a remote, flexible capacity., Open to both full-time and part-time data entry or non-voice process positions., Strong interpersonal skills and self-motivated to complete tasks independently.
Careergap
02/01/22, Present, Focused on personal growth, remote work readiness, and re-skilling in relevant fields., Undertook online courses to improve typing speed and enhance proficiency in data management tools., Stayed updated with industry trends in data entry, remote work, and non-voice processes.
Hobbies
Playing Badminton and cricket
Languages
Telugu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Key Achievements
- Enhanced Client Satisfaction: Successfully managed key client accounts at Genpact, leading to a 15% increase in client satisfaction scores by resolving issues promptly and maintaining consistent communication, ensuring smooth service delivery.
- Process Improvement: Identified and implemented process improvements within the team, resulting in a 20% reduction in operational inefficiencies and a faster response time for client requests, while maintaining high-quality standards.
- Team Collaboration and Performance: Led cross-functional team efforts that consistently exceeded performance targets, helping achieve a 30% increase in team productivity through effective collaboration, training, and mentorship of new team members.
Timeline
Management Trainee
Genpact
2017.10 - 2022.01
Bachelor of Commerce -
Master of Business Administration -
JNTUH