Jaysree S

• Provided timely and accurate support to Amazon sellers, resolving issues related to account management, order processing, and product listings.
• Delivered exceptional customer service through email ensuring high satisfaction rates.
• Analyzed seller concerns to identify root causes and provided sustainable solutions for recurring problems.
• Collaborated with cross-functional teams to address process inefficiencies and improve seller experience.
• Ensured compliance with Amazon policies and guidelines, maintaining marketplace standards.
• Documented all seller interactions accurately for auditing and quality assurance purposes.
• Monitored seller performance metrics and provided actionable insights to enhance their business outcomes.
• Built strong relationships with sellers by proactively offering solutions and addressing concerns.
• Acted as a liaison between sellers and internal teams to facilitate smooth communication.
• Consistently met or exceeded key performance indicators, including resolution time and customer satisfaction scores.
• Participated in regular training sessions to stay updated on policies, tools, and procedures.
• Maintained a high first-contact resolution rate by effectively troubleshooting and addressing queries.
• Shared knowledge and best practices with team members to improve overall team performance.

• Implemented advanced analytical techniques to detect and prevent fraudulent activities across the Airbnb platform, including account takeovers and protection, payment fraud and chargeback analysis, potential property damage history and risk analysis, background verification of customers and unauthorized listing modifications.
• Optimized machine learning models and anomaly detection algorithms to identify suspicious patterns and behaviors indicative of fraudulent activity.
• Conducted in-depth investigations into potential fraud cases, leveraging data analysis and digital forensics techniques to gather evidence and mitigate risks to users and the platform.
• Collaborated with cross-functional teams, including Trust & Safety, Finance and Payments and Account monitoring to develop and implement fraud prevention strategies and initiatives.
• Implemented a well structured workflow to deduct future risks and potential frauds over the platform for the safety of customers.
• Stayed updated on emerging fraud trends, attack vectors, and industry best practices to continuously enhance Airbnb's fraud prevention capabilities.
• Conducted thorough background checks on guests using Airbnb's proprietary screening tools and external databases to ensure trust and safety within the community.
• Reviewed and verified identification documents, such as government-issued IDs and passports, to confirm the identity and legitimacy of users.
• Assessed criminal history records, sex offender registries, and other public records to identify potential risks and flag individuals who may pose a threat to the Airbnb community.
• Contributed to the enhancement of Airbnb's background check and fraud detection infrastructure, including automation tools and integration with third-party verification services.

• Percentage: 79%

• CGPA: 8.1 out of 10
• Thesis Paper: Mineral Exploration Mapping in parts of Cuddappah Region using Remote Sensing techniques and GIS mapping tools.
• Participated in International Conference on “CLIMATE CHANGE” which was held at SRM, Trichy.
• Won Second Position in Group Discussion in “AGE 11” Intercollege Competition, Anna University, Chennai.