Sprinklr
Mayank Bhati
Senior Consultant - Managed Services
Bengaluru,Karnataka
Summary
Over 9 years of professional experience in SaaS industry, focusing on customer experience and technical consultancy. Expertise in designing complex solutions and managing system consistency to drive efficiency and new sales opportunities.
As a Managed Services Consultant, I lead and manage projects related to building a modern data ecosystem. My responsibilities include collaborating with cross functional teams to convert insights into strategic opportunities. I oversee a team of Consultants and product experts responsible for driving business outcomes through analytics interventions. Passionate, motivated, and creative, I contribute to our Managed Services team's success.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Senior Consultant Managed Services
Sprinklr
10.2019 - Current
- Leading strategic initiatives, overseeing project management, and ensuring delivery of client-specific solutions
- Led consultations and managed strategic business initiatives with key accounts and partners
- Acted as Scrum Master, facilitating all Scrum ceremonies
- Drove Cost Reduction transformation through stakeholder interviews to enhance product features
- Devised Social media channel expansion strategies, boosting Social Care volumes and automating content planning
- Implemented automation frameworks for content planning/publishing, customer engagement, and AI-based social listening
- Served as liaison among internal teams to secure timely completion of client projects
- Provided user training and education on platform functionality, new features, and best practices
- Provide L3 support to clients to execute complex implementation projects and design new solutions
- Assisted clients in achieving business outcomes through effective utilization of Sprinklr platform
- Implement and/or troubleshoot customized Integrations solutions for clients in collaboration with internal sales partners, technical support and customer success managers; document and subsequently update setups proactively
- Work across multiple ITS Lines of Businesses TAM, Success, Sales and Partner Integrations
- Leverage strong problem-solving skills to prioritize, escalate, report, and track incidents to closure for issues and bugs through different solutions and integrations.
Business Analyst Social Intelligence & Media Insights
Genpact
04.2016 - 10.2019
- Responsible for digital insights for Hygiene business unit globally, including brands like GSK, Abbott and Novartis
- Managed and delivered projects for social and creative insights extraction
- Translated client business needs into actionable insights
- Developed best practices for Social Listening & Sentiment Analysis
- Lead SPI team within Deal Advisory Analytics function for German member firm
- Delivered multiple projects on Social Sentiment, Ecommerce Analytics, Web Analytics & Employee Sentiment
- Managed analysts and delivered reports across industry sectors with a focus on ESG research
- Oversaw data models with 400k data size, achieving 80% accuracy
- Led and supervised analyst teams for social listening and search analytics
- Pioneered technology, analytics, and digital transformation for the team
- Utilized tools like Crimson Hexagon, Social Studio, Brandwatch, Synthesio for consumer conversation analysis.
Key Relationship Manager
ICICI Direct
11.2014 - 12.2015
- Facilitating client financial planning, team management, and asset portfolio optimization
- Administered advisory services for financial planning to HNI Wealth clients
- Customized financial solutions based on client profiles
- Implemented team training, coaching, and motivation practices
- Executed client profiling and asset allocation strategies to enhance wealth creation
- Managed diversified client portfolios and provided asset management and advisory services.
Education
MBA - Marketing and Finance -
Sri Bhagawan Mahaveer Jain College
06.2012 - 05.2014
BBA - Business Administration - undefined
C.C.S University
06.2007 - 05.2010
Skills
SaaS Consulting
Teamwork
Leadership
Project Management
SaaS/Cloud Solutions
Customer Experience Management
Solution Design
Product Implementation
Social Media Analytics
SaaS Consulting
Certification
Optimized the entire system and workflows to provide value-based outcome which resulted in 15% increase in product adoption
Projects
Sprinklr's Business Management: Lead strategic initiatives, Facilitate Scrum ceremonies, Drive content planning automation, Liaise between teams, Train users on platform functionality Consumer Insights Analysis: Manage client requirements, Deploy accurate data models, Conduct research and analysis, Lead digital transformation initiatives, Generate revenue through insights
Software
Service Now
Jira
Crimson Hexagon
Brandwatch
Talkwalker
Confluence
Power BI
Timeline
Senior Consultant Managed Services
Sprinklr
10.2019 - Current
Business Analyst Social Intelligence & Media Insights
Genpact
04.2016 - 10.2019
Key Relationship Manager
ICICI Direct
11.2014 - 12.2015
MBA - Marketing and Finance -
Sri Bhagawan Mahaveer Jain College
06.2012 - 05.2014
BBA - Business Administration - undefined
C.C.S University
06.2007 - 05.2010
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