DIYA ANN JACOB
Kochi
Summary
A passionate and diligent professional with over 3+ years of experience striving for a challenging position where the competencies and skill set are put to the best usage for a reputed organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Analyst (Digital Operations and Platform)
Wipro Limited
01.2022 - Current
- Understand and analyze the quality of content for print, online and broadcast media with a pre defined set of metrics as per client's agreement.
- Analyzing how the client and its competitors are portrayed in the media
- Completion of critical projects within the given time frame with the desired quality and standards as desired by the clients.
- Completed the high volume for content for a client before the deadline time.
- Achieving the service level agreement(SLA) with respect to Time, Quality and Productivity.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Developed comprehensive risk management strategies to minimize potential losses and safeguard business interests.
- Identified process improvements to reduce the Turn Around time for the projects
- Identified patterns and trends in large data sets and provided actionable insights.
Assistant Manager- Management Trainee
ESAF Small Finance Bank
10.2020 - 06.2021
- Pursuing leads and converting them into customers for bank
- Aiding customers in fulfilling their requirements and needs with respect to their accounts
- Carrying out operational duties and responsibilities in alignment with bank rules and regulations
- Assisting and organizing awareness programs laid down as per plans of bank aligning with its outreach to customers.
- Used customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Data Associate- Alexa Data Services
Amazon Development Centre India
05.2017 - 06.2018
- Transcription of audio files into automatic speech recognition for improving overall customer interaction with Alexa
- Focus on speech and language data for accuracy and efficiency
- Annotation of high priority variables within given deadlines
- Focus on turn around time to improve output and ensure compliance as per the standards set.
- Contributed to the development of user-friendly dashboards for real-time data visualization and analysis.
Education
Master of Business Administration - Finance And Marketing
SSTM
Kochi, India2020
Bachelor of Commerce - Finance And Accounting
SCMS -SSTM
Kochi, India2017
12th Grade -
Mahatma Gandhi University
Kuwait2014
10th Grade -
Indian Community School
Kuwait2012
Skills
- Quality Management
- Quality Assurance
- Critical Thinking
- Research skills
- Client relationship management
- Data Analysis
- Analytical Thinking
Accomplishments
- A study on the impact of microfinance on women with special reference to ESAF Small Finance Bank
- An organizational study at TVS Motor Company Limited - Hosur for one month
- A study on the customer satisfaction of the users of Idea and Vodafone services
Certification
- Certification for the completion of Generative AI Fundamentals and Responsible usage at Wipro - 2023
- Paper presentation on the topic ' Epitome of Determination' at XIME Cochin- 2019
- Banking and Financial Services conducted by the Hedge School of Economics- 2016
Additional Activities
- Coordinator for industrial interactions held by the MBA Department at SCMS - SSTM
- Coordinator of VARNA- 2K19- Intra Department College Fest at SCMS- SSTM
- Coordinator of AROHA- 2016- Inter Department College Fest at SCMS- SSTM
- Hosting events and similar activities
- Dancer
Languages
English
Advanced (C1)
Malayalam
Advanced (C1)
Hindi
Upper intermediate (B2)
Tamil
Beginner (A1)
Timeline
Senior Analyst (Digital Operations and Platform)
Wipro Limited
01.2022 - Current
Assistant Manager- Management Trainee
ESAF Small Finance Bank
10.2020 - 06.2021
Data Associate- Alexa Data Services
Amazon Development Centre India
05.2017 - 06.2018
Master of Business Administration - Finance And Marketing
SSTM
Bachelor of Commerce - Finance And Accounting
SCMS -SSTM
12th Grade -
Mahatma Gandhi University
10th Grade -
Indian Community School
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