Madhab Senapati
Messaging Administrator
Jagatsinghpur,Odisha
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 10 Years of progressive IT experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
Certifications
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Exchange/M365 Administrator
Tata Consultancy Services
Kolkata, WB
07.2018 - Current
- Planned and implemented Exchange Sever upgrades from Exchange 2010 to Exchange 2013.
- Carried out day-day-day duties accurately and efficiently.
- Performed analysis, evaluation and maintenance Exchange Server
- Provided guidance to lower level administration staff.
- Created and administered profiles and accounts, also maintaining systems documentation.
- Worked flexible hours; night, weekend, and holiday shifts.
- Worked in Office 365 Migration team and Successfully migrated over 10,000 users from On prem to M365
- Worked on on Hybrid Environments
- Configure and Troubleshoot Free/Busy, Federation Trust and organization relationship
- Configured Mail flow between Office 365/Internal/ External
- Responsible for Renewing Certificate for Exchange Virtual Directories
- Create and Troubleshoot GAL/OAB issue as per requirement
End User Support Technician
Tata Consultancy Services
Gurgaon, Haryana
07.2011 - 06.2018
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Configured hardware, devices and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Performed tests of functionality, security and performance of different workstations and devices.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Cleared paper jams and replaced toner to maximize equipment efficiency.
Education
High School Diploma -
Indira Gandhi Institute of Technology, Sarang
Odisha 04.2008 - 04.2011
Skills
Servers expertise
System upgrades
Powershell
Airwatch Mobile Device Management
Intune MDM
Active Directory
Microsoft Azure
Microsoft 365
ADCA
BMC Remedy
Incident Management
Change management
Problem Management
Service Now
Aternity DEM
Certification
ITIL V3 Foundation
Timeline
MS-900
07-2021
AZ-900
01-2020
Exchange/M365 Administrator
Tata Consultancy Services
07.2018 - Current
ITIL V3 Foundation
04-2012
End User Support Technician
Tata Consultancy Services
07.2011 - 06.2018
High School Diploma -
Indira Gandhi Institute of Technology, Sarang
04.2008 - 04.2011