Open To Work
Vandana Rai
Ghatkoper West
Work Preference
Summary
To contribute my individual strengths and interpersonal skills in a performance-driven environment, while pursuing a challenging and rewarding career.
Overview
13
13
years of professional experience
Work History
Venue Manager
TIMEZONE
Malad
12.2025 - Current
Store Manager (Dy.Manager)
Airtel
Ghatkoper East
08.2023 - 01.2025
- Lead a team of 8 CROs - recruit, train and develop CROs, according to company policies and employment laws, and ensure relevant HR procedures are followed (appraisals, discipline, grievance, etc).
- Plan, forecast, report on sales, costs and business performance, according to department requirements.
- Manage selling and customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction.
- Seek and continuously develop knowledge and information about competitor activity and tactics, and communicate this to in the Store.
- Develop personal skills and capability through on-going training, as provided by the company or elsewhere subject to Company approval.
- Adherence of Store Operations in line with pre-defined SOPs.
- To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & upsell.
- To ensure required MIS & tracking at CRO levels.
- Monthly and weekly data analysis and making strategic report.
- Exhibited a dexterous approach to resolving customer inquiries both online and offline, adeptly navigating their concerns to ensure their satisfaction.
- Led store operations and simultaneously managed Airtel Payments Bank services, driving compliance, operational accuracy, and improved customer experience.
Training Manager
Centum Learning Limited
Gurugram
03.2021 - 07.2023
- Leading Training workshops, including developing and managing project plans in alignment with timeframes, budget, scheduling and resources.
- Develop and implement comprehensive training programs including initial training, reinforcing training to drive productivity and performance of sales force.
- Conducted training and provided support to internal teams by addressing product, process, account, and service-related queries, improving their operational efficiency.
- Sister concern of Bharti Airtel Ltd.
Admission Counselor
Rawal Institution
04.2018 - 10.2020
Admission Counsellor
Satyug Darshan Vidyalaya
12.2015 - 04.2018
- Affiliated to C.B.S.E.
Primary Teacher
ABM Sr. Sec. School
- Affiliated to C.B.S.E.
Admission Counselor
Kidzee Sunshine
04.2013 - 11.2013
Education
MA - Economics
MDU University
01.2015
B.Ed -
Shiv College
01.2013
B.Com -
CCS University
01.2012
HSSC -
Mother India Public School
01.2009
SSC -
Modern Vidya Niketan
01.2007
Extracurricular Activities
Reading scriptures Singing and listening to music Creative writing
Disclaimer
I hereby declare that the above-furnished details are true with proven records.
Personal Information
Date of Birth: 09/01/92
Timeline
Venue Manager
TIMEZONE
12.2025 - Current
Store Manager (Dy.Manager)
Airtel
08.2023 - 01.2025
Training Manager
Centum Learning Limited
03.2021 - 07.2023
Admission Counselor
Rawal Institution
04.2018 - 10.2020
Admission Counsellor
Satyug Darshan Vidyalaya
12.2015 - 04.2018
Admission Counselor
Kidzee Sunshine
04.2013 - 11.2013
SSC -
Modern Vidya Niketan
HSSC -
Mother India Public School
B.Com -
CCS University
B.Ed -
Shiv College
MA - Economics
MDU University
Primary Teacher
ABM Sr. Sec. School