Balakumar T
Kochi
Summary
Experienced customer service representative with a proven track record of providing exceptional support and resolving customer inquiries to ensure utmost satisfaction. Demonstrated skills in effective communication and problem-solving, resulting in improved customer loyalty through attentive service. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
7
7
years of professional experience
Work History
Associate - CS Phone
Sutherland Global Services
Kochi, India
06.2019 - Current
- High-quality atmosphere with competitive incentives at BPO.
- Facilitated seamless functioning of AI-driven communication systems
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support
- Presented existing and prospective customers with valuable service or product information to aid in decision-making
- Utilized job-related software to prepare change of address records and issue service discontinuance orders
- Excelled in dynamic settings managing various client needs and software platforms.
- Guided newcomers through onboarding process to enhance learning.
- Consistently achieved top-tier incentives with exceptional performance.
Colour Consultant
Asian Paints
Kochi
12.2017 - 12.2018
- Marketing of Asian Paints products to walk-in customers
- Developed innovative color schemes for residential and commercial projects
- Created detailed color palettes to match specific client tastes and needs
- Developed a comprehensive understanding of the latest trends in interior design, architecture, and fashion
- Assisted clients with selecting colors that suited their individual style preferences
- Provided guidance on how to mix different colors together effectively
- Conducted research on various materials used in interior design such as paint, wallpaper, textiles, furniture
- Advised clients on the best ways to incorporate accent colors into existing designs
- Visited job sites to assess the lighting conditions prior to making any recommendations about colors
Education
Diploma - Interior Designing
Tcilit
Ravipuram01.2016
12th - Biomaths
Snhss Highschool Ayyapankavu
Kerala01.2014
10th -
Ccplm High-school
Kerala01.2012
Skills
- Interior Design
- Microsoft Office
- Quality Assurance
- Typing speed
- Great command on language
Languages
English
Tamil
Hindi
Malayalam
Passions
- YouTube Channel - I have a YouTube channel where I create and upload my own music and videos.
- Music Creation - Like to create songs (Hiphop).
- Reading - Like to read or hear books.
Timeline
Associate - CS Phone
Sutherland Global Services
06.2019 - Current
Colour Consultant
Asian Paints
12.2017 - 12.2018
Diploma - Interior Designing
Tcilit
12th - Biomaths
Snhss Highschool Ayyapankavu
10th -
Ccplm High-school