

A qualified IT and dynamic IT Infrastructure Management Professional having rich and professional experience of 18+ years, spent entirely in International/national environment, in IT Operations, Management and Cloud Project execution and now seek leadership challenges to execute initiative to drive comprehensive growth.
Cloud Infrastructure: Azure, AWS, (IAAS, SAAS & PAAS), Identity Management: Azure Privileged Identity Management, Azure Security Center
Microsoft O365 services administrative, Azure AD, Azure AD DNS Services
Active Directory: On Prem AD (2003 to 2019) & Azure AD, Group Policy
Microsoft Exchange Server: 2007, 2010, 2013, 2016
Networking: Firewall, Router, Switches, Netskope, Prisma Palo Alto, Cloud based firewall, email security gateway (Barracuda & Trend Micro HES)
Window Servers: 2003, 2008,2012, 2016,2019
Virtualization on Premises Hyper V \ Microsoft Cloud: Azure WVD (Windows Virtual Desktop)
Backup: Veeam Backup & Replication, Druva backup, Azure backup
A versatile ICT Management Professional with track record of experienced in IT services organization, Service Delivery, Client Management, Resolving Technical Escalations, Process Management related to Product Support, Case / Incidents / Workflow Refinement, Documentation, Constant Business Reviews & Analysis and Performance Management
Skilled organizer, motivator, team player and a decisive leader with capability to motivate teams to excel and win
Extensive experience in Project Delivery Management involving Initiation, Requirement Finalization, Project Scoping, Planning (Estimation, Scheduling & Milestones), Quality & KPI, Risk management, Communication between project stakeholders, Execution Control and Delivery within agreed timeline and designed quality
Deft Team Leader skilled at tasking, delegation, monitoring, feedback, skill upgrade, issue resolution, motivation and mentoring
A Cohesive Team Player with Fast Learning curve, along with analytical, problem solving, planning communication & interpersonal skills
Exclusive experience in Information Systems Management by Implementing corporate strategy, policy & procedure; Align Information Technology with Business needs/requirements; Planning & Control of day-to-day Input / Process / Quality / Deliverable; Design / Administrate / Support Infrastructure, Security, System & System Services; Oversight on Budgeting, Estimations & Costing; Operation management
Proficient in Support Service Management by Interaction & Coordination with all stake holders to meet Business Demands; Study & Analysis of Problem Tickets/Change requests; Requirement/Impact Analysis & Solution Design of Service Delivery; Incident/Problem Management; Change Management (including Testing)/Service Delivery, Patch/Update Release
Effectively managed IT and/or Cloud projects
Experience of driving project management in a rapidly changing hardware and software development environment while keeping up strenuous efforts on quality
Good understanding of Microsoft's productivity and cloud offering
Experience in managing software projects using Agile management tools (eg Atlassian JIRA, Bugzilla)
Networking Infrastructure Design
Project Planning