Saurabh Singh
voco by IHG Amritsar
2
Languages
16
Years of experience
Summary
Dynamic and results-driven Executive Housekeeper with a proven track record at Le Meridien Amritsar. Expert in strategic planning and inventory control, successfully enhancing operational efficiency and guest satisfaction. Adept at team building and problem resolution, consistently maintaining high cleanliness standards while managing departmental budgets effectively.
Result Oriented and accomplished professional with experience in managing all facets of Housekeeping. Expert in achieving customer satisfaction by offering exceptional services and promptly resolving issues. Adept at building/leading teams evaluating associate performance, and organizing sessions. Repeated success in sourcing/selecting suppliers, minimizing supplies cost, handling budget and managing housekeeping inventories.
Work History
Executive Housekeeper
1 Year- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
Executive Housekeeper
11 Months- Oversee and manage the daily operations of the housekeeping department
- Recruit, train, and supervise housekeeping staff
- Ensure all rooms and public areas meet health and safety standards
- Maintain inventory of cleaning supplies and equipment
- Conduct regular inspections of rooms and public areas for cleanliness and maintenance
- Ensure proper maintenance of all housekeeping equipment and tools
- Manage and resolve any guest complaints or issues regarding housekeeping service
- Prepare and manage the housekeeping budget
- Coordinate with other departments to ensure efficient operations
Housekeeping Manager
1 Year 7 Months- Develop and implement housekeeping procedures and standards that promote a clean, safe, and welcoming environment for guests and staff
- Supervise and coordinate the activities of housekeeping staff, including hiring and training, scheduling, and performance evaluations
- Manage, organize, and maintain inventory of housekeeping supplies and equipment, and ensure that supplies are ordered and received in a timely manner
- Inspect guest rooms, public areas, and back-of-house areas regularly to ensure cleanliness, safety, and maintenance standards are met
- Respond to and resolve guest complaints and issues in a timely and professional manner
- Work collaboratively with other departments, such as front desk and maintenance, to ensure smooth and efficient operations
- Prepare and manage departmental budgets, and monitor expenses to ensure that they remain within budgetary guidelines
- Develop and maintain positive working relationships with all stakeholders, including guests, staff, management, and vendors
Senior Trainer
2 Years 11 Months- Responsible for all the Training Modules and Manage the activities of the training organization to support the assessment, design and delivery of programs, curricula and overall development initiatives
- Manage all activities and responsibilities for the development, execution and on-going maintenance of Field Training
- Lead and execute needs assessment for training and development
- Provide leadership and vision on the planning, development, implementation and assessment to provide consistent educational effectiveness through systematic curriculum and program evaluation
Housekeeping Manager
5 Months- Develop and implement housekeeping procedures and standards that promote a clean, safe, and welcoming environment for guests and staff
- Supervise and coordinate the activities of housekeeping staff, including hiring and training, scheduling, and performance evaluations
- Manage, organize, and maintain inventory of housekeeping supplies and equipment, and ensure that supplies are ordered and received in a timely manner
- Inspect guest rooms, public areas, and back-of-house areas regularly to ensure cleanliness, safety, and maintenance standards are met
- Respond to and resolve guest complaints and issues in a timely and professional manner
- Work collaboratively with other departments, such as front desk and maintenance, to ensure smooth and efficient operations
- Prepare and manage departmental budgets, and monitor expenses to ensure that they remain within budgetary guidelines
Assistant Manager Housekeeping
4 Years 10 Months- Assign duties to members of staff
- Inspect the environment within the organization to ensure it meets the minimum best practice throughout the organization
- Develop minimum standards for prospective members of his department and minimum standards for rating the work
- Listen to customers' complaints and ensure that the complaints are addressed efficiently and effectively
- Stand-in for any member of staff that is unavailable to carry out their duties in order to prevent any unfilled gap
- Responsible for ensuring dirty laundries are timelessly and appropriately cleaned
- Order supplies for the housekeeping department
- Ensure efficient use of departmental resources
- Direct all housekeeping activities
Housekeeping Supervisor
1 Year- Train housekeepers on cleaning and maintenance tasks
- Oversee staff on a daily basis
- Check rooms and common areas, including stairways and lounge areas, for cleanliness
- Schedule shifts and arrange for replacements in cases of absence
- Establish and educate staff on cleanliness, tidiness and hygiene standards
- Motivate team members and resolve any issues that occur on the job
- Respond to customer complaints and special requests
Housekeeping Associate
1 Year- Perform cleaning activities within the property as directed by the supervisor with proper use of equipment and materials for maintaining a high standard of hygiene and appearance and in accordance with the laid down procedures
- Ensure that all cleaning equipment used are regularly cleaned and in safe and working condition and they are returned to their original location so that it is easily accessible for the next shift
- Clean and organize housekeeping cart and stock housekeeping supplies
Housekeeping Attendant
1 Year 11 Months- Perform cleaning activities within the property as directed by the supervisor with proper use of equipment and materials for maintaining a high standard of hygiene and appearance and in accordance with the laid down procedures
- Ensure that all cleaning equipment used are regularly cleaned and in safe and working condition and they are returned to their original location so that it is easily accessible for the next shift
- Clean and organize housekeeping cart and stock housekeeping supplies
Education
Bachelor - Hotel Management, Management
Higher Secondary School
Secondary School
Skills
Organizing Result-Oriented
Strategic planning
Leadership
Team building
Budgeting
Forecasting
Problem resolution
Quality inspection
Inventory control
LANGUAGES
English
Hindi
Hobbies and Interests
Playing Cricket, Driving
Timeline
Executive Housekeeper
voco by IHG Amritsar
09.2025 - Current
Executive Housekeeper
Le Meridien Amritsar
03.2024 - 02.2025
Housekeeping Manager
Le Meridien
08.2022 - 03.2024
Senior Trainer
Urban Company
09.2019 - 08.2022
Housekeeping Manager
Holiday Inn
04.2019 - 09.2019
Assistant Manager Housekeeping
Crowne Plaza Mayur Vihar
06.2014 - 04.2019
Housekeeping Supervisor
Jaypee Greens Golf and Spa Resort
05.2013 - 05.2014
Housekeeping Associate
Kempinski Hotels and Resort
05.2012 - 05.2013
Housekeeping Attendant
Jaypee Greens Golf and Spa Resort
06.2010 - 05.2012
Kedar Singh Inter College
Secondary School
Kedar Singh Inter College
Higher Secondary School
Chandigarh Institute of Hotel
Bachelor from Hotel Management, Management