INDERJEET SINGH PATHANIA
Travel Consultant
kangra,H.P
Summary
To secure a challenging position that utilizes my years of experience, while allowing me the opportunity to grow professionally. Knowledgeable and dedicated customer service professional with extensive experience in travel and hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
RESOLUTIONS SPECIALIST
AIRBNB GLOBAL CAPABILITY CENTER PRIVATE LIMITED
GURGAON, INDIA
12.2019 - Current
- Being recognized as a host across the globe and serving a huge volume of clients across the globe in order to provide the best possible experiences during their vacations and stays
- Comply with SLA (service level agreements) for the KPI targets
- Responded to customer requests via telephone and email
- Coordinate seamlessly with business partners – hotels and homestays to ensure customer delight
- Accountable for no revenue leakage including but not limited to ensuring that all transactions are charged
- Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships
SENIOR TRAVEL CONSULTANT
ONKAR INFOTECH PVT. LTD
Gurgaon, India
10.2016 - 11.2018
- Working for UK market corporate clients for travel arrangements as per their respective travel policy
- Comply with SLA (service level agreements) for the KPI targets
- Analyzed departmental documents for appropriate distribution and filing
- Verified data integrity and accuracy
- Implemented marketing strategies which resulted in growth of customer base
- Responded to customer requests via telephone and email
- Coordinate seamlessly with business partners - airlines & hotels to ensure customer delight
- Accountable for no revenue leakage including but not limited to ensuring that all transactions are charged
- Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
SENIOR PROCESS ASSOCIATE
INTER GLOBE TECHNOLOGIES PVT. LTD
11.2015 - 08.2016
- Worked with team of Carnival Cruise IN (Corporate)
- Worked closely with top executives and their assistants to ensure compliance with strict business schedules
- Contributed to development and implementation of travel booking processes, procedures and systems that reduced costs
- Code of conduct, sanctions, local regulations, customer privacy and data protection, and internal audit regulations.
CRM Operations
Concentrix Daksh Services Limited
Chandigarh, India
01.2014 - 07.2014
- Worked with the team of Jet Privilege, Frequent Flyer program.
- Worked closely with the frequent fly members of the Airline
- Made the airline bookings and contributed to development and implementation of the travel booking procedures and updates.
- Compiled data and made monthly reports
- Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
- Comply with SLA (service level agreements) for the KPI target
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
Education
BACHELOR - HOSPITALITY AND MANAGEMENT
PTU JALANDHAR
Chandigrah 09.2010 - 11.2013
INTERMIDIATE -
NOORPOR PUBLIC SCHOOL, NURPUR
Nurpur, Himachal Pradesh 03.2009 - 03.2010
High School Diploma -
ARMY PUBLIC SCHOOL
Ferozepur, Punjab 03.2006 - 03.2007
Skills
undefined
Timeline
RESOLUTIONS SPECIALIST
AIRBNB GLOBAL CAPABILITY CENTER PRIVATE LIMITED
12.2019 - Current
SENIOR TRAVEL CONSULTANT
ONKAR INFOTECH PVT. LTD
10.2016 - 11.2018
SENIOR PROCESS ASSOCIATE
INTER GLOBE TECHNOLOGIES PVT. LTD
11.2015 - 08.2016
CRM Operations
Concentrix Daksh Services Limited
01.2014 - 07.2014
BACHELOR - HOSPITALITY AND MANAGEMENT
PTU JALANDHAR
09.2010 - 11.2013
INTERMIDIATE -
NOORPOR PUBLIC SCHOOL, NURPUR
03.2009 - 03.2010
High School Diploma -
ARMY PUBLIC SCHOOL
03.2006 - 03.2007
Similar Profiles
DHRUV RAJVANSHIDHRUV RAJVANSHI
Trust & Safety Specialist at AIRBNB GLOBAL CAPABILITY CENTER PRIVATE LIMITEDTrust & Safety Specialist at AIRBNB GLOBAL CAPABILITY CENTER PRIVATE LIMITED
HUI AN HSUEHUI AN HSUE
IT Support Engineer at Airbnb Global Capability Center Private LimitedIT Support Engineer at Airbnb Global Capability Center Private Limited
Shirin GanguliShirin Ganguli
Safety Specialist at Airbnb Global Capability Centre Private LimitedSafety Specialist at Airbnb Global Capability Centre Private Limited
Kewal KrishanKewal Krishan
Commercial and Logistics at Premier Green Innovations Pvt. Ltd.Commercial and Logistics at Premier Green Innovations Pvt. Ltd.
Pawan ThakurPawan Thakur
Purchase Manager at M/S BEST WESTREN PLUSPurchase Manager at M/S BEST WESTREN PLUS