Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
Generic

Vaishali Mishra

Gurugram

Summary

Agile Technical Support Associate experienced in helping users correct problems with computer systems and mobile devices. Knowledgeable about usability and security concerns. Committed and keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues.

Overview

7
7
years of professional experience

Work History

06.2017
  • Completed research paper on Computer Vision
  • Completed two projects on Web development using CMS
  • Completed certification on Remote sensing by Indian
  • Institute of Remote Sensing
  • Completed internship on web developmentCompleted certification on C

Technical Support Engineer

Teleperformance
Gurugram
08.2023 - Current
  • Working on MS Azure
  • Working on Active Directory
  • Working on SharePoint
  • Working on Cayosft
  • Service Now
  • Twilio
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues.
  • Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
  • Assisted users with password resets and account lockout resolutions.

Experience Technical Support Representative

Accenture
02.2022 - 05.2023
  • Worked on technical tools of Google (Google process)
  • Worked in rotational shifts
  • Worked on Microsoft Office
  • Delivered organizational development focused on business needs
  • Typing speed : 40 WPM
  • Technical Troubleshooting on Android devices
  • Worked on database ( MySql and Oracle )
  • Listened to customers' questions and concerns to provide answers or responses
  • Replied to customer queries via email, messaging systems and support ticket platforms
  • Provided support via remote desktop software, diagnosing customer issues over private and public networks.

Technical Support Engineer

Teleperformance
Jaipur, Rajasthan
09.2020 - 02.2021
  • Developed strong communication and organizational skills through working on group projects.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Applied effective time management techniques to meet tight deadlines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Provided professional services and support in a dynamic work environment.

Education

B.tech - Computer Science and Technology

Rajasthan Technical University
06.2017

Senior Secondary - Mathematics

A.V.M Convent School
Jaipur
06.2013

Skills

  • Communication skills, Customer service, Time management, Computer literacy, Leadership, English, Microsoft word
  • HTML5, CSS3, Microsoft Office, WordPress, Google Docs, SQL Server, CRM Software, Eclipse
  • Active Directory and ADDS along with basic Windows troubleshooting and Networking skills
  • Hands on with Office Online Server and SharePoint online
  • Familiar with all Microsoft apps including Access Database
  • Worked on FSMO, KMS server, APIPA
  • Office 365 with SharePoint Integration
  • Application Installations
  • Technical Troubleshooting
  • Issue Research
  • Problem-Solving
  • Technical Documentation
  • System Troubleshooting
  • Data Analysis
  • Technical Support
  • Windows Servers

Languages

English
Proficient
C2
Hindi
Proficient
C2

Hobbies

  • Performing calisthenics on regular basis
  • Yoga and meditation for better coordination with the brain
  • Physical strength training
  • Learning new skills
  • Progressive work as per advancement in technology
  • Reading for good moral approach

Timeline

Technical Support Engineer

Teleperformance
08.2023 - Current

Experience Technical Support Representative

Accenture
02.2022 - 05.2023

Technical Support Engineer

Teleperformance
09.2020 - 02.2021

06.2017

B.tech - Computer Science and Technology

Rajasthan Technical University

Senior Secondary - Mathematics

A.V.M Convent School

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Vaishali Mishra