Shaik Farooq Basha
Senior Customer Service Executive
Hyderabad
Summary
Passionate SENIOR CUSTOMER SERVICE EXECUTIVE with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
To work in challenging environment where my knowledge and Experience can be shared
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Language
Work History
Senior Customer Service Representative
My Dream Store
Hyderabad
05.2019 - Current
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
Customer Support Executive
Payswiff Solutions
secandrabad
06.2018 - 04.2019
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Handled customer complaints, provided appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
Process Associate
Advantage One Tax Consulting
Hyderabad
08.2016 - 06.2018
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Gathered, organized and input information into digital database.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Educated clients on their tax filing via the draft and led them to file their tax with us.
CRO(Customer Relationship Officer)
HGS, Hinduja Global Solutions
Hyderabad
08.2012 - 10.2014
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Keshava Reddy High School
Kurnool 06.2007 - 04.2009
Bachelor of Commerce ( BCom ) - Ecommerce
SRI VENKATESWARA UNIVERSITY
Nandyal 04.2014 - 05.2017
Skills
Complaint resolution
Service standard compliance
Multi-line phone talent
Technical Support
Account management
Retail store support
Accomplishments
- Supervised team of 6 staff members.
- Resolved product issue through consumer testing.
- Documented and resolved which led to multiple payments.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Senior Customer Service Representative
My Dream Store
05.2019 - Current
Customer Support Executive
Payswiff Solutions
06.2018 - 04.2019
Process Associate
Advantage One Tax Consulting
08.2016 - 06.2018
Bachelor of Commerce ( BCom ) - Ecommerce
SRI VENKATESWARA UNIVERSITY
04.2014 - 05.2017
CRO(Customer Relationship Officer)
HGS, Hinduja Global Solutions
08.2012 - 10.2014
High School Diploma -
Keshava Reddy High School
06.2007 - 04.2009